Network Engineer, Enterprise Operations – Network Quality Infrastructure Services

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At Apple’s Information Systems & Technology (IS&T) organisation, we use technologies to help deliver the best user experience for our customers. We are looking to hire extraordinary individuals with superb communication and interpersonal skills and ability to work effectively across multiple business and technical teams, to join our Enterprise Reliability and Implementation team that delivers Apple services to all its customers around the world. You should be a self-starter, motivated, with a positive and flexible approach to problems and can thrive in a fast-paced, tight deadline delivery timeline. As a part of this dynamic team, you will help us build the Apple experience on a global scale.

Description
The Network Quality Engineer – Enterprise Network Quality Infrastructure Services role based in Bangalore focuses on ensuring the stability, performance, and continuous improvement of Apple’s enterprise network across the EMEIA region. The position involves supporting and enhancing large-scale network environments, contributing to the design and implementation of secure, scalable solutions for remote offices, and collaborating with global teams on next-generation infrastructure initiatives. It also includes handling complex incident escalations, driving troubleshooting and resolution of network issues, and supporting performance optimization and infrastructure upgrades. The role requires maintaining documentation and standards, working across multi-vendor technologies, and leveraging automation, monitoring, and scripting where applicable to improve operational efficiency in a fast-paced global environment.

Responsibilities
• Operational support of network infrastructure solutions, implementation, and optimisation 


• Engage in the future design of next generation network infrastructure to ensure capabilities exceed that of the existing business requirements with a long term vision


• Participate in the design of network remote edge office locations spanning EMEIA ranging from sales offices, to engineering locations. Assessment of business requirements and translating into a functional design to meet or exceed those demands


• Working collaboratively with global engineering teams on innovating solutions


• Provide team updates on new solutions and technologies to ensure that operational support is flawless in any transition.
• Provide clear, concise documentation of any designs and solutions


• Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with Global Network Architects on network optimisation


• Be able to troubleshoot solutions as part of an escalation from Operational Support teams. Act as a problem or incident manager as appropriate


• Maintain existing regional and global standards, update standards as technology changes, and see that standards are enforced.



Minimum Qualifications
• A background or understanding of network support, operational experience in implementation, and running of global multi-site network environments.
• Knowledge of multi-vendor WAN, LAN, Internet, VPN remote access, and Firewall technology experience.


• Experience with Cisco, Arista, and Palo Alto wired, wireless and firewall product portfolios


• Clear communication skills, both written and oral, deliverable to peer and management level experience.


• Virtualisation of networking infrastructure (Virtual routers, switches, firewalls, and cloud based solutions)


• Exceptional documentation skills, ability to develop Proof of Concept plans and results
• Acute attention to detail
• 


Preferred Qualifications
• Monitoring tool knowledge


• Ticket management systems


• Change management process 


• Flexible working


• Scripting


• Network automation


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Role Number: 200645280-0321