National Communications Officers

Job details
Here’s how the job details align with your profile.
Job type

Casual
Shift and schedule

Weekend availability

Monday to Friday
 
Location
Wellington City, Wellington
 
Full job description
Ko wai mātou? | Who are we?

Access Community Health l Uru Ātea stands as a leading provider of home-based healthcare and support in New Zealand. We are a 4,000 person-strong team in an organisation which has been at the forefront of community health since the 1920s. Our nurses and Kaiāwhina | Support Workers provide services to more than 40,000 people. And we listen to each one of them, because we genuinely care. 'A better day, every day'


He kōrero whakamārama mō tēnei tūranga | About the role

We are looking for casual customer service superstars to join our National Communications Centre based in Lower Hutt (next to Queensgate Mall).

This frontline role is the heartbeat of our national support function. You'll respond to incoming calls from clients, whanau and support workers across the country. You'll work closely with regional and national teams to ensure our community-based care services run smoothly and safely.

What you'll do:

Handle inbound calls with professionalism and empathy
Respond to a wide variety of queries - from care cancellations to client wellbeing checks
Log and escalate incidents accurately using our systems
Work collaboratively with care coordination teams across New Zealand
Support a positive client and support worker experience every step of the way

Hourly Rate: $25.20 - Additional allowances of $0.45-$0.50 per hour apply based on role criteria.


We're currently hiring for the following casual work hours:

Monday, Wednesday, and Friday mornings (7:30am-10:30am)
Monday afternoons (4:30pm-8:30pm)
Weekend availability (any time)

If you're available to work on a casual basis but these times don't suit you, please include your preferred availability (between 6:00am and 10:00pm, any day of the week) in your cover letter when applying.


Training Commitment:

To set you up for success in this key role, we offer a comprehensive training program requiring availability for three full weeks (8 hours per day), starting in late August.


We understand that circumstances vary, so some flexibility around training availability may be possible — please mention any difficulty with this commitment in your cover letter alongside your preferred hours


Mōhou Ake | About You

We're after someone who:

Has previous customer service or contact centre experience
Communicates clearly and calmly - even under pressure
Can juggle multiple systems and tasks with accuracy and attention to detail
Thrives in a fast-paced environment and enjoys problem-solving
Understands the importance of cultural safety and respectful communication
Is a team player with a great attitude and a commitment to helping others

He aha ai mātou? | Why Us?

Access is leading the way in delivering exceptional service standards in our community - we provide ongoing training at every level in our workforce
Access to exclusive discounts for major retailers and wellbeing benefits via our Perks App
Exclusive Spark Mobile Plan: Get endless data (40GB at max speed, then reduced), unlimited NZ/AU calls texts, hotspot access, and voicemail for just $24.15/month

Ko wai mātou | Who are we?


Access Community Health l Uru Ātea has a mission to create a better day, every day for thousands of people throughout Aotearoa to live independently in their own homes and communities. Access l Uru Ātea is more than just our name, Uru Ātea means "to enter space" and is our promise to deliver services in our client's space, wherever that may be.

Job Details
Reference #
6492

Posted on
11 Jul 2025

Closes on
01 Aug 2025 17:00

Location(s)
Wellington

Expertise
National Office

Job level(s)
Entry

Work type(s)
Casual
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