Verified Job
Warehouse / Logistics
National Air Logistics Aerospace Customer Care Specialist
Warehouse / Logistics
#672525
Remote / WFH
Job Description
East Point, GA
Job
Company
Profile insights
Find out how your skills align with the job description
Certifications
Do you have a valid IATA Certification certification?
Skills
Do you have experience in Productivity software?
Education
Do you have a Bachelor's degree?
Full job description
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Aerospace Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. When part of a Aerospace specific AOG, Engine or vertical OCC, the responsibilities will extend to also include activities such as spot quoting, customer coordination and end-to-end shipment processing. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.
How you create impact
To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
To follow the communication concept for effective communication with stakeholders
To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
To immediately report problems, operational disputes or discrepancies to supervisors or managers
To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
To maximize profitability through cost optimization
To be part of process improvement identification, and implementing changes
To work with Development and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
To arrange spot quotes, shipment creation and end-to-end shipment processing for AOGs, Engines, and other vertical specialized movements as part of an AOG, Engine or vertical Aerospace OCC
What we would like you to bring
Bachelor’s degree or diploma in Transportation, Logistics, Commerce, Business Administration, or a related field.
Minimum 2 years of experience in a similar role within the freight forwarding industry.
Minimum of 1+ year of hands-on experience handling the transportation of airplane engines or aircraft parts.
Dangerous Goods Certification is preferred.
Familiarity with SALOG and CargoWise systems is highly desirable.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Strong understanding of domestic and international geography, including major countries, cities, and airport codes.
Excellent time management and organizational abilities.
Ability to thrive in a fast-paced environment with time-sensitive deadlines.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
EEO Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, *** (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), ****** orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Contact
Kuehne+Nagel Recruitment Team
-
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You must create an Indeed account before continuing to the company website to apply
©2026 Indeed
Your Privacy Choices
Accessibility at Indeed
Job
Company
Profile insights
Find out how your skills align with the job description
Certifications
Do you have a valid IATA Certification certification?
Skills
Do you have experience in Productivity software?
Education
Do you have a Bachelor's degree?
Full job description
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Aerospace Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. When part of a Aerospace specific AOG, Engine or vertical OCC, the responsibilities will extend to also include activities such as spot quoting, customer coordination and end-to-end shipment processing. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.
How you create impact
To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
To follow the communication concept for effective communication with stakeholders
To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
To immediately report problems, operational disputes or discrepancies to supervisors or managers
To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
To maximize profitability through cost optimization
To be part of process improvement identification, and implementing changes
To work with Development and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
To arrange spot quotes, shipment creation and end-to-end shipment processing for AOGs, Engines, and other vertical specialized movements as part of an AOG, Engine or vertical Aerospace OCC
What we would like you to bring
Bachelor’s degree or diploma in Transportation, Logistics, Commerce, Business Administration, or a related field.
Minimum 2 years of experience in a similar role within the freight forwarding industry.
Minimum of 1+ year of hands-on experience handling the transportation of airplane engines or aircraft parts.
Dangerous Goods Certification is preferred.
Familiarity with SALOG and CargoWise systems is highly desirable.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Strong understanding of domestic and international geography, including major countries, cities, and airport codes.
Excellent time management and organizational abilities.
Ability to thrive in a fast-paced environment with time-sensitive deadlines.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
EEO Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, *** (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), ****** orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Contact
Kuehne+Nagel Recruitment Team
-
Explore other jobs
Discover opportunities beyond Kuehne+Nagel
Flight Dispatcher
Often responds within 4 days
MedHealth Partners
Lawrenceville, GA 30046
$45,000 - $55,000
a year
2nd shift Warehouse Supervisor
New
APL Logistics
Atlanta, GA 30336
$49,011 - $65,000
a year
Ramp Supervisor-ATL/Overnight
New
Unifi Aviation, LLC
Atlanta, GA 30320
$21.25
an hour
You must create an Indeed account before continuing to the company website to apply
©2026 Indeed
Your Privacy Choices
Accessibility at Indeed
