Verified Job
Back Office / Data Entry
NA Client Services - HCB - Pensions West - 177332
Back Office / Data Entry
#541375
Remote / WFH
Job Description
The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes
Performance Objectives:
Excellence
• Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognise and escalate potential problem and potential complaint cases and procedures.
• Seek clarification where errors are made.
• Monitor own workflow to ensure service levels are achieved.
• Prioritise and manage own workload and maintain a rolling schedule of objectives.
• Accurately perform manual calculations.
• Know and live the firm’s values.
People
• Assist the wider team in more complex / project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
• Understand your role within the team.
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix.
Clients
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• Develop knowledge of clients’ pension schemes.
• Build and maintain a good relationship with the clients.
• Be a point of reference for standard automated cases.
• Deal with all communications within defined quality and service standards.
Financial
• Ensure timely completion of timesheets.
• Ensure chargeable hours targets are met.
Qualifications:
• Graduate
Requirements:
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Customer and quality focussed.
• Computer literate.
• Bachelor’s or Master’s degree in any Major
• Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential
Knowledge/Experience:
• 3 Years +
Required Mindset and Behaviours:
• Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria
Qualifications
For TA Team,
FYR, please.
Thank you!
Performance Objectives:
Excellence
• Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognise and escalate potential problem and potential complaint cases and procedures.
• Seek clarification where errors are made.
• Monitor own workflow to ensure service levels are achieved.
• Prioritise and manage own workload and maintain a rolling schedule of objectives.
• Accurately perform manual calculations.
• Know and live the firm’s values.
People
• Assist the wider team in more complex / project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
• Understand your role within the team.
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix.
Clients
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• Develop knowledge of clients’ pension schemes.
• Build and maintain a good relationship with the clients.
• Be a point of reference for standard automated cases.
• Deal with all communications within defined quality and service standards.
Financial
• Ensure timely completion of timesheets.
• Ensure chargeable hours targets are met.
Qualifications:
• Graduate
Requirements:
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Customer and quality focussed.
• Computer literate.
• Bachelor’s or Master’s degree in any Major
• Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential
Knowledge/Experience:
• 3 Years +
Required Mindset and Behaviours:
• Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria
Qualifications
For TA Team,
FYR, please.
Thank you!
