Verified Job Customer Support / TeleCaller

Mum BPO Team Leader

Mumbai, Maharashtra

CategoryCustomer Support / TeleCaller

Job ID#246457

Job TypeRemote / WFH

Job Description

Profile: Team Leader

Sector: BPO

Location: Mumbai (Work from Office only)

Experience: Min. 1 yr on paper experience as TL

Education: Graduation (any stream)

Salary: Up to 4 lacs CTC + Incentives

Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off

Description
• Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/CSAT and DSAT calculations
• Should have managed Team and worked towards bottom quartile
•...

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