Verified Job
Teacher / Tutor
Mulesoft Support
Teacher / Tutor
#52491
Remote / WFH
NTT DATA Services
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
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Required Skills & Qualifications:
4–6 years of overall IT experience with at least 3+ years of MuleSoft production support experience.
Hands-on experience supporting Mule 4 applications, APIs, and integration services.
Strong understanding of API-led connectivity and integration concepts.
Experience with Anypoint Platform, Runtime Manager, API Manager, and CloudHub/on-prem deployments.
Proficiency in troubleshooting MuleSoft applications, analyzing logs, and resolving production issues.
Experience working with ServiceNow for incident, problem, change, and service request management.
Good understanding of REST/SOAP APIs, XML, JSON, and web services.
Knowledge of Unix/Linux commands and basic scripting.
Familiarity with ITIL processes and production support best practices.
Strong analytical, problem-solving, and communication skills.
Preferred Skills (Good to Have):-
Experience with Splunk for log aggregation, monitoring, dashboard creation, and troubleshooting.
Knowledge of monitoring tools such as Dynatrace, AppDynamics, Grafana, or similar.
Understanding of CI/CD pipelines and deployment processes.
Experience supporting integrations across cloud and on-premise environments.
MuleSoft Developer or Platform certifications are a plus.
Key Competencies:
Incident Management
Production Monitoring
Root Cause Analysis (RCA)
ServiceNow Ticket Management
Stakeholder Communication
SLA Compliance
Problem Solving & Troubleshooting
Team Collaboration
Education:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Nice-to-Have Certifications
MuleSoft Certified Developer (MCD)
MuleSoft Certified Platform Architect (preferred but not mandatory)
ITIL Foundation Certification
Splunk Core User / Power User Certification
The role requires flexibility to work in a 24x7 support model, including rotational shifts, weekends, and on-call support as required to ensure uninterrupted operation of business-critical MuleSoft integrations.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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ty.
Required Skills & Qualifications:
4–6 years of overall IT experience with at least 3+ years of MuleSoft production support experience.
Hands-on experience supporting Mule 4 applications, APIs, and integration services.
Strong understanding of API-led connectivity and integration concepts.
Experience with Anypoint Platform, Runtime Manager, API Manager, and CloudHub/on-prem deployments.
Proficiency in troubleshooting MuleSoft applications, analyzing logs, and resolving production issues.
Experience working with ServiceNow for incident, problem, change, and service request management.
Good understanding of REST/SOAP APIs, XML, JSON, and web services.
Knowledge of Unix/Linux commands and basic scripting.
Familiarity with ITIL processes and production support best practices.
Strong analytical, problem-solving, and communication skills.
Preferred Skills (Good to Have):-
Experience with Splunk for log aggregation, monitoring, dashboard creation, and troubleshooting.
Knowledge of monitoring tools such as Dynatrace, AppDynamics, Grafana, or similar.
Understanding of CI/CD pipelines and deployment processes.
Experience supporting integrations across cloud and on-premise environments.
MuleSoft Developer or Platform certifications are a plus.
Key Competencies:
Incident Management
Production Monitoring
Root Cause Analysis (RCA)
ServiceNow Ticket Management
Stakeholder Communication
SLA Compliance
Problem Solving & Troubleshooting
Team Collaboration
Education:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Nice-to-Have Certifications
MuleSoft Certified Developer (MCD)
MuleSoft Certified Platform Architect (preferred but not mandatory)
ITIL Foundation Certification
Splunk Core User / Power User Certification
The role requires flexibility to work in a 24x7 support model, including rotational shifts, weekends, and on-call support as required to ensure uninterrupted operation of business-critical MuleSoft integrations.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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