Verified Job
Customer Support / TeleCaller
MOTEL GUEST SERVICE AGENT - Mt Gambier, SA
Customer Support / TeleCaller
#690800
Remote / WFH
Job Description
The ideal candidate will become part of our front office team committed to crafting lasting impressions for our guests. Your primary responsibilities will include warmly welcoming guests, facilitating seamless check-in and check-out experiences, and addressing any inquiries or issues throughout their stay.
This is a casual role offering 15-20 hrs per week.
This position is based in Mt Gambier, SA.
MUST HAVE experience in using a motel reservation system (ideally RMS).
Key Responsibilities:
Provide exceptional customer service to all guests, assisting with check-in, check-out, inquiries and special requests.
Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records.
Address any guests’ enquiries effectively and professionally.
Key Performance Indicators:
Guest satisfaction
Check-in/Check-out Efficiency
Reservation Accuracy
Contributing to our positive team atmosphere
The ideal candidate will have:
Friendly personality with a positive outlook
Committed to providing the highest level of customer service
Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues.
Adept time management skills ensure seamless operations.
Previous experience in a front desk or guest service role, with a strong understanding of hotel/motel operations and customer service principles.
The ability to work a rotating roster.
Must have experience in using a RMS motel system.
How to Apply:
If you are reliable, enthusiastic, and ready to take on a new challenge in hospitality, we’d love to hear from you! Apply now by sending your resume and cover letter.
Please note that full Australian Working Rights is required for this role.
Job Type: Casual
Pay: $31.00 – $34.00 per hour
Expected hours: 15 – 20 per week
Work Location: In person
This is a casual role offering 15-20 hrs per week.
This position is based in Mt Gambier, SA.
MUST HAVE experience in using a motel reservation system (ideally RMS).
Key Responsibilities:
Provide exceptional customer service to all guests, assisting with check-in, check-out, inquiries and special requests.
Perform various administrative duties such as processing reservations, handling phone calls, and maintaining accurate records.
Address any guests’ enquiries effectively and professionally.
Key Performance Indicators:
Guest satisfaction
Check-in/Check-out Efficiency
Reservation Accuracy
Contributing to our positive team atmosphere
The ideal candidate will have:
Friendly personality with a positive outlook
Committed to providing the highest level of customer service
Excellent verbal and written communication skills, with the ability to interact confidently and professionally with guests and colleagues.
Adept time management skills ensure seamless operations.
Previous experience in a front desk or guest service role, with a strong understanding of hotel/motel operations and customer service principles.
The ability to work a rotating roster.
Must have experience in using a RMS motel system.
How to Apply:
If you are reliable, enthusiastic, and ready to take on a new challenge in hospitality, we’d love to hear from you! Apply now by sending your resume and cover letter.
Please note that full Australian Working Rights is required for this role.
Job Type: Casual
Pay: $31.00 – $34.00 per hour
Expected hours: 15 – 20 per week
Work Location: In person
