Meter Data Provision Analyst

Full job description
Northern Territory Government

JOB DESCRIPTION
Job Title Meter Data Provision Analyst

Classification Band 2 Administrative Corporate Services Position No. 29714

Job Type Full time Duration Ongoing

Business Unit Core Operations Location Darwin

Reports to Meter Data Provision Manager Reports to P/No. 13581

Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for
Inclusion and vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require
diversity and Special an adjustment for the recruitment process or job, please discuss this with the contact officer. For more
Measures information about applying for this position and the merit process, click here
recruitment plans Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special

Measures plan, click here

Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary

Applicants qualifications listed in your application. For further information for applicants and example applications: click here

Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications,
Selected Applicant’s skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better
Merit understanding of the reasons for decision. For further information: click here

PRIMARY OBJECTIVE

Support the Meter Data Provision function to ensure meter data provision and associated activities are processed and actioned in accordance
with shareholder, regulatory and customer expectations for the NT electricity and water markets, ensuring the integrity of meter and
standing data is maintained in a timely manner by addressing business and market system exceptions.

KEY RESPONSIBILITIES

The “WHAT” to be delivered

Conduct Meter Data Provision activities including data collection, validation, estimation and substitution for market settlement and
retailer and customer billing in line with relevant regulatory obligations adhering to KPI’s and Service Level Agreements
Work with internal and external stakeholders, including contractors to ensure data is accurately received and processed and exceptions
are actioned and that systems are working and maintained.
Analyse and identify trends, root causes, and exceptions related to meter standing data and meter data exceptions and substitution
impacting compliance, measured MDP performance, network and customer billing and retailer disputes.
Provide key insights and advice, and conduct investigations into metering and data issues, operating systems associated with meter data
provision including asset, billing and headend systems.
Address stakeholder inquiries, complaints, and recommend effective solutions.
Monitor, analyse, and report on meter data provision compliance, including tracking performance metrics and addressing instances of
non-compliance.
Ensure processing of all meter data provision exceptions within contractual and internal and external service levels.
Maintain a high standard of quality customer service, including timely response to all service requests, queries, complaints, investigations
and support for other team members and field staff.
Detect and report meter tampering, unsafe installations, unbilled meters or other metering issues and ensure accurate recording of meter
readings, meter data, and fees to fulfil regulatory obligations and meet KPI’s and Service Level Agreements.
Participate with the review, development and implementation of metering services procedures and policies to ensure the goals and
objectives of the organisation are achieved.

COMPETENCY PROFILE

“HOW” to do it (Manager of Self profile - refer to Power and Water’s Behavioural Competency Guide)

Ensures accountability Holding self and others accountable to meet commitments
Action orientated Taking on new opportunities and tough challenges with a sense of urgency, high energy,

and enthusiasm.
Communicates effectively Developing and delivering multi-mode communications that convey a clear

understanding of the unique needs of different audiences.
Customer Focus Building strong customer relationships and delivering customer-centric solutions.
Collaborates Building partnerships and working collaboratively with others to meet shared

obligations.

LAST UPDATED: EMPLOYEE SIGNATURE: __________________________ DATE: ____________

AT POWER AND WATER:

Job Description Northern Territory Government
Instils trust and values difference Building partnerships and working collaboratively with others to meet shared objectives

while recognising the value that different perspectives and cultures bring to an
organisation.

Is resilient Rebounding from setbacks and adversity when facing difficult situations.
Self-development with self-awareness Actively seeking new ways to grow and be challenged using both formal and informal

development channels, using a combination of feedback and reflection to gain
productive insight into personal strengths and weaknesses.

MANAGEMENT RESPONSIBILITIES

No. of Direct Reports 0 No. of Indirect Reports 0
Key Interactions: External Stakeholders (as per Single Point of Accountability Standard), Board, Executive Leadership Team,

Senior Leader Group, All Employees, External Customers

COMPLIANCE

We expect you to:

Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates
achievement through its people
Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of
Zero Harm
Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Code of Conduct, Management
Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities within the Power
and Water risk management framework
Pass a job-specific pre-employment medical (if applicable)
SELECTION CRITERIA

Qualification and Skills Experience

Essential • Strong analytical and investigation skills into • Experience managing large data files including data
resolving meter and meter data issues and entry, exception investigation and analysis, a proven
complaints, with a sound understanding of ability of numerical accuracy and attention to detail
administration to assist in day-to-day activities. to ensure accuracy of meter data and customer

Demonstrate well-developed communication skills, transactions.
with a specific focus on effective customer relations • A proven ability to work under time pressure
and written communications with an ability to constraints to ensure KPIs and Service Levels
interact effectively with people of diverse cultures. Agreements are met.

• Demonstrated interpersonal and motivational skills • Ability to set priorities, plan and organise own
to work as a team member in a small multi-skilled workload, investigate and solve problems and
work group to meet regulatory and legislative complete tasks with minimum supervision and strong
compliance obligations attention to detail.

Demonstrated experience and ability to create and
maintain computer-based spreadsheets and data,
with the ability to analyse data to identify trends and
root causes.
Minimum 2 years’ experience in a data analyst or
role of similar relevance
Desirable • Understanding of both the Northern Territory
Electricity Market and the regulatory framework for
water metering in the Northern Territory.

Prior experience in the use of metering and works
management systems including enterprise systems
technology and an understanding of metering, meter
data and asset utility systems.
FURTHER INFORMATION
1. Contact Ellen Anandarajah on 08 8924 5813 for further information about the position
2. Information about Power and Water Corporation may be viewed at powerwater.com.au
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading
and the value of an extra week’s annual leave.
Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=341029 Approved May 2024

Vacancy Closes 24/02/2026 Michelle McGregor – Senior Manager Metering Strategy

AT POWER AND WATER: