Verified Job
Healthcare
Mentor
Healthcare
#46017
Remote / WFH
MEGT Australia
Job Description
The Opportunity
Based from our Sunshine office, this is your opportunity to join our Apprentice Connect Provider (ACP) division and work with Australia’s largest single provider.
As a Mentor, you will provide pastoral care, mentoring and guidance to apprentices, trainees and employers, identifying barriers to apprenticeship completion and supporting positive outcomes. As part of our service model, you will also proactively engage employers and apprentices, promoting the benefits of our services and building strong stakeholder relationships.
This is a highly rewarding role that requires a holistic, empathetic and proactive approach. You'll support clients to overcome challenges, stay engaged in their apprenticeship journey and achieve their career goals in a high-volume environment.
Key responsibilities include:
Manage a caseload of apprentices within a local region
Proactively engage with employers and apprentices to promote available mentoring services and encouraging participation
Undertake risk assessments, identify barriers, and develop case management plans
Identify and utilise specialist services to support with addressing barriers to completion
Maintain compliance with program requirements and service standards
Maintain accurate records and detailed case notes across multiple systems
Build and maintain strong internal and external stakeholder relationships
Work autonomously while effectively managing priorities
Participate in expos, community events and other engagement activities
Meet KPI, quality and service delivery expectations
About you
You are an empathetic, self-motivated and resilient professional with the ability to engage, support and build rapport with people from diverse backgrounds, particularly young people.
Experience in mentoring, coaching, consulting or similar support-focused role
Strong communication and relationship-building skills
Self-motivated, proactive, and able to manage your own workload
Strong problem-solving skills and ability to interpret and assess information
Proven experience meeting KPIs and customer service standards
Strong administration skills, attention to detail and ability to manage different systems
Strong digital literacy, including Microsoft 365 and basic Excel skills
Certificate II or III in Community Services or a related field is highly regarded. Qualifications and/or experience in Retail, Early Childhood Education or trade industries are also strongly encouraged
Current driver's license
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
Hybrid & flexible working options
Fully maintained company car
14 weeks paid parental leave after 6 months
$500 My Benefits voucher referral bonus
3 paid Christmas close-down days
Buy or cash out extra annual leave + 17.5% leave loading
Pro-rata long service leave after 7 years
Salary packaging available (non-PBI)
Professional development & study support
Travel, retail, entertainment and health insurance discounts
Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT?
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.
Show more
Based from our Sunshine office, this is your opportunity to join our Apprentice Connect Provider (ACP) division and work with Australia’s largest single provider.
As a Mentor, you will provide pastoral care, mentoring and guidance to apprentices, trainees and employers, identifying barriers to apprenticeship completion and supporting positive outcomes. As part of our service model, you will also proactively engage employers and apprentices, promoting the benefits of our services and building strong stakeholder relationships.
This is a highly rewarding role that requires a holistic, empathetic and proactive approach. You'll support clients to overcome challenges, stay engaged in their apprenticeship journey and achieve their career goals in a high-volume environment.
Key responsibilities include:
Manage a caseload of apprentices within a local region
Proactively engage with employers and apprentices to promote available mentoring services and encouraging participation
Undertake risk assessments, identify barriers, and develop case management plans
Identify and utilise specialist services to support with addressing barriers to completion
Maintain compliance with program requirements and service standards
Maintain accurate records and detailed case notes across multiple systems
Build and maintain strong internal and external stakeholder relationships
Work autonomously while effectively managing priorities
Participate in expos, community events and other engagement activities
Meet KPI, quality and service delivery expectations
About you
You are an empathetic, self-motivated and resilient professional with the ability to engage, support and build rapport with people from diverse backgrounds, particularly young people.
Experience in mentoring, coaching, consulting or similar support-focused role
Strong communication and relationship-building skills
Self-motivated, proactive, and able to manage your own workload
Strong problem-solving skills and ability to interpret and assess information
Proven experience meeting KPIs and customer service standards
Strong administration skills, attention to detail and ability to manage different systems
Strong digital literacy, including Microsoft 365 and basic Excel skills
Certificate II or III in Community Services or a related field is highly regarded. Qualifications and/or experience in Retail, Early Childhood Education or trade industries are also strongly encouraged
Current driver's license
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
Hybrid & flexible working options
Fully maintained company car
14 weeks paid parental leave after 6 months
$500 My Benefits voucher referral bonus
3 paid Christmas close-down days
Buy or cash out extra annual leave + 17.5% leave loading
Pro-rata long service leave after 7 years
Salary packaging available (non-PBI)
Professional development & study support
Travel, retail, entertainment and health insurance discounts
Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT?
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.
Show more
