Verified Job
Customer Support / TeleCaller
Mental Health support Worker
Customer Support / TeleCaller
#686196
Remote / WFH
Job Description
Job Description
GAVAL is a NDIS-registered provider in South Australia that offers vital care to people with disabilities in the community.
Our vision is to become one of the best leading providers of community nursing and disability support services in Australia, known for our reliable, exceptional care, and commitment to improving our clients' quality of life.
Our aim is to provide exceptional home care services with a smile, while offering personalized and empathetic care that helps clients preserve their independence at home. We strive to exceed our expectations by delivering high-quality services that promote health, happiness, and well-being. Through ongoing education and training, we aim to maintain a team of skilled professionals dedicated to making meaningful differences in the lives of those we serve.
If our vision and mission inspire you as well, please click on apply. You might be on our team sooner than you can imagine.
About the Role
We are looking for Mental Health Trained Support Workers, available for clients based in our Adelaide suburbs.
This roles include:
Building and maintaining trusting and meaningful working relationships with our clients, their circle of support and the community.
Assisting our clients to achieve personal goals.
Facilitating community inclusion and participation
Encouraging positive and socially appropriate behaviour, and effectively manage challenging behaviours.
Providing personal care where required and personalised support in accordance with the personal plan.
Providing individual support services and direct care for people with mental illness and disabilities
Supporting the client in the community, including in participation programs
Transportation of clients to community engagements
Completion of reports including incident, progress notes, shifts handovers
Availability to work Monday to Friday or on a Weekday rotating rosters in 24/7 Supported Independent Living Accommodation (SIL)
Qualifications & Experience
Essential
Disability Support Certificates (Cert iii or above)
Mental Health Training Certificates or equivalent skills
DCSI Clearance
National Police Clearance
First Aid + CPR
Have a Driver's License
Manual Handling
Working With Children Checks
NDIS Workers Checks
Desirable
An understanding of the National Disability Insurance Scheme (NDIS)
Experience in the mental health industry will be highly desirable
Computer and Admin Skills is an advantage
Previous work experience in disability or aged care is another advantage
Tasks & Responsibilities
Assisting participants to perform important daily activities and home based tasks.
Provide short-term focused interventions, psycho-education, and mentoring.
Facilitating daily personal hygiene and care tasks.
Assisting with coordinating and facilitating community access.
Providing emotional support and encouragement.
Facilitating participant communication and enhancing their choice and decision-making processes.
Implementing and monitoring Behaviour Management Strategies as required.
Empowering participants with learning, skill development and employment.
Transporting participants to medical and other appointments, and social activities as required
Upholding the rights, independence an
and dignity of all participants, ensuring confidentiality and their choices are recognised at all times
Benefits
Drive company car while with clients and avoid wear and tear of your own vehicle
Join a company that promotes people first.
Positive working environment
More Details
Employment Type:
Other
Location:
Adelaide North , SA , Australia
Experience Required:
Mid-Senior Level
Date Published:
03 Dec 2025
GAVAL is a NDIS-registered provider in South Australia that offers vital care to people with disabilities in the community.
Our vision is to become one of the best leading providers of community nursing and disability support services in Australia, known for our reliable, exceptional care, and commitment to improving our clients' quality of life.
Our aim is to provide exceptional home care services with a smile, while offering personalized and empathetic care that helps clients preserve their independence at home. We strive to exceed our expectations by delivering high-quality services that promote health, happiness, and well-being. Through ongoing education and training, we aim to maintain a team of skilled professionals dedicated to making meaningful differences in the lives of those we serve.
If our vision and mission inspire you as well, please click on apply. You might be on our team sooner than you can imagine.
About the Role
We are looking for Mental Health Trained Support Workers, available for clients based in our Adelaide suburbs.
This roles include:
Building and maintaining trusting and meaningful working relationships with our clients, their circle of support and the community.
Assisting our clients to achieve personal goals.
Facilitating community inclusion and participation
Encouraging positive and socially appropriate behaviour, and effectively manage challenging behaviours.
Providing personal care where required and personalised support in accordance with the personal plan.
Providing individual support services and direct care for people with mental illness and disabilities
Supporting the client in the community, including in participation programs
Transportation of clients to community engagements
Completion of reports including incident, progress notes, shifts handovers
Availability to work Monday to Friday or on a Weekday rotating rosters in 24/7 Supported Independent Living Accommodation (SIL)
Qualifications & Experience
Essential
Disability Support Certificates (Cert iii or above)
Mental Health Training Certificates or equivalent skills
DCSI Clearance
National Police Clearance
First Aid + CPR
Have a Driver's License
Manual Handling
Working With Children Checks
NDIS Workers Checks
Desirable
An understanding of the National Disability Insurance Scheme (NDIS)
Experience in the mental health industry will be highly desirable
Computer and Admin Skills is an advantage
Previous work experience in disability or aged care is another advantage
Tasks & Responsibilities
Assisting participants to perform important daily activities and home based tasks.
Provide short-term focused interventions, psycho-education, and mentoring.
Facilitating daily personal hygiene and care tasks.
Assisting with coordinating and facilitating community access.
Providing emotional support and encouragement.
Facilitating participant communication and enhancing their choice and decision-making processes.
Implementing and monitoring Behaviour Management Strategies as required.
Empowering participants with learning, skill development and employment.
Transporting participants to medical and other appointments, and social activities as required
Upholding the rights, independence an
and dignity of all participants, ensuring confidentiality and their choices are recognised at all times
Benefits
Drive company car while with clients and avoid wear and tear of your own vehicle
Join a company that promotes people first.
Positive working environment
More Details
Employment Type:
Other
Location:
Adelaide North , SA , Australia
Experience Required:
Mid-Senior Level
Date Published:
03 Dec 2025
