Membership Sales Advisor

Full job description
Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland.
Salary: up to £28,097 Dependent on experience.


We have a fantastic opportunity for an Membership Sales Advisor at Warner Hotels.


The benefits of working with us

A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
20% Discount to you, family friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Potential live in available
Free use of gym and leisure facilities
Free or 60% discounted food onsite
Access to numerous discounts offers with many national brands and retailers.

What will I be doing?


A typical day in the life of a Membership Advisor:


Promote and sell memberships through tours, presentations and follow ups with prospective members. Conduct engaging and informative tours of the club, highlighting key features and benefits.


Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.


Provide a welcoming and informative experience for all potential and new members.


Handle inquiries, appointments and follow up calls in a professional and timely manner.


Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.


Maintain accurate and up to date membership records and ensure confidentiality of member information.


Assist with administrative tasks such as preparing reports and tracking sales metrics.


Collaborate with the spa and leisure teams to ensure a seamless onboarding process for new members.


Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty


Promote services and events to current and prospective members.


Attend weekly calls to discuss KPI performance


What we are looking for:


Good organisational and multitasking abilities.


The ability to think outside the box and be a self starter with your own initiative.


Have strong interpersonal and communications skills and a customer focused attitude.


A genuine passion for health, wellness and customer service.


The ability to establish rapport, build trust and demonstrate credibility.


The ability to work to deadlines and be KPI driven.


Ability to work flexible hours, including weekends and holidays.


It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets.


Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.


We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk

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