Verified Job
Customer Support / TeleCaller
Member Support Administrator
Customer Support / TeleCaller
#468935
Remote / WFH
Job Description
I am partnering with such an amazing organisation and I am so happy to be working with them again to help them with their new role recruitment.
We are looking for a customer experience superstar. We want someone who nurtures relationships and is proactive in doing so. Someone who is dedicated to delivering exceptional support to valued members and special interests groups.
This includes ensuring continual development and streamlining of internal processes and systems to keep pace with the business and member needs.
This is a small organisation, so each team member is occasionally expected to assist in areas that may not be within their area of responsibility to ensure consistent and efficient service is delivered.
This role is full time, but 32 hours/week will be considered also, at a prorated salary.
Qualifications and Experience Required
This role requires a well proven background in administration and customer service
A membership-serving background is highly desirable
Understanding and knowledge in data entry and account reconciliations.
Solid working knowledge of Microsoft word, Excel and Outlook.
Proficiency in using Zoom or Teams video conferencing platforms, including scheduling. meetings and managing online meetings and webinars.
Key Competencies Required
Strong attention to detail – completes all tasks with attention to accuracy and quality of output.
Communication - Communicates clearly and effectively and relates well to a wide range of people in both oral and written format and excels at listening effectively.
Teamwork – is collaborative, builds strong relationships with colleagues and the wider team, and fosters a sense of team spirit.
Flexibility – adept at adjusting approaches and plans to accommodate changing conditions, tasks and responsibilities, or people.
Problem Solving – effectively identifies issues and logically develops and provides solutions, engaging other team members when necessary.
Effective time management with a focus on quality and continuous improvement.
Please APPLY if you are interested. Thank you!
We are looking for a customer experience superstar. We want someone who nurtures relationships and is proactive in doing so. Someone who is dedicated to delivering exceptional support to valued members and special interests groups.
This includes ensuring continual development and streamlining of internal processes and systems to keep pace with the business and member needs.
This is a small organisation, so each team member is occasionally expected to assist in areas that may not be within their area of responsibility to ensure consistent and efficient service is delivered.
This role is full time, but 32 hours/week will be considered also, at a prorated salary.
Qualifications and Experience Required
This role requires a well proven background in administration and customer service
A membership-serving background is highly desirable
Understanding and knowledge in data entry and account reconciliations.
Solid working knowledge of Microsoft word, Excel and Outlook.
Proficiency in using Zoom or Teams video conferencing platforms, including scheduling. meetings and managing online meetings and webinars.
Key Competencies Required
Strong attention to detail – completes all tasks with attention to accuracy and quality of output.
Communication - Communicates clearly and effectively and relates well to a wide range of people in both oral and written format and excels at listening effectively.
Teamwork – is collaborative, builds strong relationships with colleagues and the wider team, and fosters a sense of team spirit.
Flexibility – adept at adjusting approaches and plans to accommodate changing conditions, tasks and responsibilities, or people.
Problem Solving – effectively identifies issues and logically develops and provides solutions, engaging other team members when necessary.
Effective time management with a focus on quality and continuous improvement.
Please APPLY if you are interested. Thank you!
