Member Services Consultant

Permanent opportunities available with rotating rosters between 8:30am to 6:00pm (Mon to Fri)
Positive, diverse and collaborative working culture with amazing wellbeing programs
September 15th start with extensive paid training to launch your UniSuper career
About Us
We're passionate about delivering great retirement outcomes for our members. With our deep roots in the University sector, we've built a culture where future-minded Australians come together to make a real difference. Our track record of success comes from our unwavering focus on being the best place to work in superannuation.

The Member Advice business unit is redefining member experience through innovative service excellence. We're on a transformative journey seeking customer service professionals who can drive meaningful change. Your expertise will be critical in shaping our future service strategy and delivering exceptional member value.

The Role
Reporting to the Team Leader you will be responsible for the timely and informative resolution of member enquiries across insurance, investments and superannuation.
On the job your role will be responsible for, however not limited to:

Resolution of inbound member enquiries over the phone, via email and chat session
Attendance and engagement within team meetings
Attendance at professional development sessions
Participation in team activities
Upon commencement you will undertake a 3 month mandatory on-site induction and blended training program that will introduce you to UniSuper, our services and products and our service expectations. You will complete further training over the next six months to enhance your skills and knowledge.

About You
It is not essential to have come from a superannuation or call center environment however we are looking for engaging, highly efficient and extremely customer service focused individuals who are keen to commence, or progress, their superannuation experience.

You will have the natural ability to build rapport with our members, therefore strong communication skills and the attitude and desire to learn are crucial. This role requires you to navigate multiple systems therefore you must have strong systems skills.

As a customer service professional, you understand the need to ensure an extremely positive customer experience – this will provide you with ongoing success in this truly extraordinary organization.

The US Way
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

3 days over Christmas and 3 days 'Community, Culture Wellbeing' leave
Access to amazing lunch learn sessions with both internal and external experts
$1,500 personal development budget
It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.

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