Mega Openings For International BPO for Team Leader QA amp Trainer

HIII Greetings of the Day !!! Mega hiring for one of the Top multinational Company for International Voice Process Call @ WhatsApp- SIMMI - ++11855763 Location - Mumbai Thane . Salary Up-to - 7.5 to 8 LPA + NSA Notice Period - 0 To 60 Days Skill: 1: International Voice- Team Lead ( BAND - 3 ) - 6 year to 10 years of experience in International Voice, Customer Service. - 2-3 years of experience as a lead in a customer service process. - Good team handling skills and strong in customer handling . - Strong in managing Metrics and KRA's. - Good communication skills - Local candidates from Mumbai - Shifts- Comfortable to work in Australian Shifts Skill 2: Quality Analyst ( BAND - 3 ) - 4 to 7 years of quality analyst experience. - Any graduate - Local candidates from Mumbai - Shifts: Comfortable to work in Australian Shifts - Listen (for Voice), observe and evaluate calls (chat transcripts, for chat) made by customer front-facing agents - Rate voice / chat customer interaction using quality rating criteria - Provide feedback through assessment, identification of risks and recommendations, analysis - Report timely insights to stakeholders and operations leaders quality data used for team leader performance coaching - Participate in depth quality assurance insight and causal analysis as required. Present and report trends in current performance to predict quality outcomes. - Good communication skills Skill 3: Trainer ( BAND - 3 ) 4 to 7 years of quality analyst experience. Any graduate Local candidates from Mumbai Shifts- Comfortable to work in Australian Shifts Facilitate account and TCS-specific training programs (may include omni-channel: Voice, Chat, SMS, Email, Back-office) Conduct Training Needs Analysis (TNA) Develop training materials (i.e. session plan, content presentation, etc.) as required Skill: 4: International Voice- Customer Service agent ( BAND - 1,2 & 3 ) IC ROLE . - 1 year to 6 years of experience in International Voice, Customer Service skills - Good communication skills - Local candidates from Mumbai - Shifts- Comfortable to work in Australian Shifts For More details Kindly connect on undermentioned Number Call or WhatsApp for Immediate response Thanks & Regards SIMMI Mail to [Confidential Information] Call @ WhatsApp- SIMMI - ++11855763