Mega Openings For International BPO for Team Leader QA

HIII Greetings of the Day !!! Mega hiring for one of the Top multinational Company for International Voice Process Call @ WhatsApp- Shubhani - 85+584+767 Location - Mumbai Thane . Salary Up-to - 7.5 to 8 LPA + NSA Notice Period - 0 To 60 Days Skill: 1: International Voice- Team Lead ( BAND - 3 ) - 6 year to 10 years of experience in International Voice, Customer Service. - 2-3 years of experience as a lead in a customer service process. - Good team handling skills and strong in customer handling . - Strong in managing Metrics and KRA's. - Good communication skills - Local candidates from Mumbai - Shifts- Comfortable to work in Australian Shifts Skill 2: Quality Analyst( BAND - 3 ) - 4 to 7 years of quality analyst experience. - Any graduate - Local candidates from Mumbai - Shifts: Comfortable to work in Australian Shifts - Listen (for Voice), observe and evaluate calls (chat transcripts, for chat) made by customer front-facing agents - Rate voice / chat customer interaction using quality rating criteria - Provide feedback through assessment, identification of risks and recommendations, analysis - Report timely insights to stakeholders and operations leaders quality data used for team leader performance coaching - Participate in depth quality assurance insight and causal analysis as required. Present and report trends in current performance to predict quality outcomes. - Good communication skills Skill 3: Trainer( BAND - 3 ) 4 to 7 years of quality analyst experience. Any graduate Local candidates from Mumbai Shifts- Comfortable to work in Australian Shifts Facilitate account and TCS-specific training programs (may include omni-channel: Voice, Chat, SMS, Email, Back-office) Conduct Training Needs Analysis (TNA) Develop training materials (i.e. session plan, content presentation, etc.) as required Skill: 4: International Voice- Customer Service agent ( BAND - 1,2 & 3 ) IC ROLE . - 1 year to 6 years of experience in International Voice, Customer Service skills - Good communication skills - Local candidates from Mumbai - Shifts- Comfortable to work in Australian Shifts For More details Kindly connect on undermentioned Number Call or WhatsApp for Immediate response Thanks & Regards Shubhani Sharma Mail to - [Confidential Information] Call @ WhatsApp- Shubhani - 85+584+767