Mega Openings For International BPO for Team Leader

आवेदन करें
Mega Openings For International BPO for Team Leader

Job World
मुम्बई, महाराष्ट्र
आवेदन करें
18 घंटे पहले
फ़ुल-टाइम
HIII
Greetings of the Day

Mega Hiring for one of the Top multinational Company for International Voice Process

Call @ WhatsApp- Prachi - 85+5421608

Location - Mumbai Thane

Salary Up-to - 7.5 to 8 LPA + NSA

Notice Period - 0 To 60 Days
Skill 1 :
International Voice- Team Lead ( BAND - 3 )
• 6 year to 10 years of experience in International Voice, Customer Service
- - 3 years of experience as a lead in a customer service process.
• Good team handling skills and strong in customer handling .
• Strong in managing Metrics and KRA's.
• Good communication skills
• Local candidates from Mumbai
• Shifts Comfortable to work in Australian Shifts
• Shifts Comfortable to work in Australian Shifts
Skill 2 :
Quality Analyst ( BAND - 3 )
• 4 to 7 years of quality analyst experience.
• Any graduate
• Local candidates from Mumbai
• Shifts: Comfortable to work in Australian Shifts
• Listen (for Voice), observe and evaluate calls (chat transcripts, for chat) made by customer frontfacing agents
• Rate voice / chat customer interaction using quality rating criteria
• Provide feedback through assessment, identification of risks and recommendations, analysis
• Report timely insights to stakeholders and operations leaders quality data used for team leader performance coaching
• Participate in depth quality assurance insight and causal analysis as required. Present and report trends in current performance to predict quality outcomes.
• Good communication skills

Skill 3 :
Trainer ( BAND - 3 )
• 4 to 7 years of quality analyst experience.
• Any graduate
• Local candidates from Mumbai
Shifts
• Shifts Comfortable to work in Australian Shifts
Facilitate account and TCS-specific training programs (may include omni-channel: Voice, Chat, SMS, Email, Back-office)
• Conduct Training Needs Analysis (TNA)
• Develop training materials (i.e. session plan, content presentation, etc.) as required
Skill: 4 : International Voice- Customer Service agent ( BAND - 1,2 & 3 ) IC ROLE .
• 1 year to 6 years of experience in International Voice, Customer Service skills
• Good communication skills
• Local candidates from Mumbai
• Shifts Comfortable to work in Australian Shifts
• Shifts Comfortable to work in Australian Shifts
For More details Kindly connect on undermentioned Number Call or WhatsApp for Immediate response

Thanks & Regards
Prachi
Mail to - [HIDDEN TEXT]
Call @ WhatsApp - Prachi - 85+5421608