Verified Job
Receptionist
Medical Receptionist/Administrator - Business Admin Level 3 Apprenticeship
Receptionist
#722860
Remote / WFH
Mount Pleasant Health Centre Exeter EX4 7BW From £15,600 a year - Full-time, Apprenticeship Mount Pleasant Health Centre
Job Description
About the Role
As an Apprentice Medical Receptionist, you will often be the first point of contact for patients and visitors. You will help patients access the appropriate healthcare services, manage appointments and enquiries, and provide general administrative support to the wider practice team.
This is a varied role suited to someone who enjoys helping people, works well as part of a team and is keen to begin a career within healthcare administration.
Key Responsibilities
Answer telephone calls in a timely, polite and professional manner
Welcome patients and visitors at the reception desk
Respond to patient emails and online eConsultations
Book, cancel and rearrange patient appointments
Signpost patients to the most appropriate healthcare service or clinician
Process repeat prescription requests
Register new patients and update patient records
Accurately record information on the practice’s SystmOne clinical system
Scan and file documents within electronic patient records
Respond to general patient enquiries
Complete administrative tasks requested by the wider practice team
Liaise with hospitals, pharmacies and other healthcare professionals
Maintain patient confidentiality and follow data protection procedures at all times
Training and Support
Full training and ongoing support will be provided by Mount Pleasant Health Centre. This will include:
General administration and reception procedures
Professional telephone etiquette
Written and verbal communication skills
Responding to queries and managing difficult conversations
Teamwork and interpersonal skills
Maintaining patient privacy and confidentiality
Microsoft Office and other practice systems
Organisation and time management
Problem-solving skills
Alongside your role, you will complete a nationally recognised apprenticeship qualification with support from your employer and training provider.
About You
We are looking for someone who is:
Friendly, approachable and professional
Confident communicating with a wide range of people
Caring and respectful when supporting patients
Organised and able to manage different tasks
Comfortable using computers and learning new systems
Reliable and willing to contribute as part of a busy team
Keen to learn and develop a career within the NHS or healthcare sector
No previous experience in a medical practice is required, as full training will be provided. A positive attitude, willingness to learn and commitment to delivering excellent patient service are most important.
Pay: From £15,600.00 per year
Work Location: In person
As an Apprentice Medical Receptionist, you will often be the first point of contact for patients and visitors. You will help patients access the appropriate healthcare services, manage appointments and enquiries, and provide general administrative support to the wider practice team.
This is a varied role suited to someone who enjoys helping people, works well as part of a team and is keen to begin a career within healthcare administration.
Key Responsibilities
Answer telephone calls in a timely, polite and professional manner
Welcome patients and visitors at the reception desk
Respond to patient emails and online eConsultations
Book, cancel and rearrange patient appointments
Signpost patients to the most appropriate healthcare service or clinician
Process repeat prescription requests
Register new patients and update patient records
Accurately record information on the practice’s SystmOne clinical system
Scan and file documents within electronic patient records
Respond to general patient enquiries
Complete administrative tasks requested by the wider practice team
Liaise with hospitals, pharmacies and other healthcare professionals
Maintain patient confidentiality and follow data protection procedures at all times
Training and Support
Full training and ongoing support will be provided by Mount Pleasant Health Centre. This will include:
General administration and reception procedures
Professional telephone etiquette
Written and verbal communication skills
Responding to queries and managing difficult conversations
Teamwork and interpersonal skills
Maintaining patient privacy and confidentiality
Microsoft Office and other practice systems
Organisation and time management
Problem-solving skills
Alongside your role, you will complete a nationally recognised apprenticeship qualification with support from your employer and training provider.
About You
We are looking for someone who is:
Friendly, approachable and professional
Confident communicating with a wide range of people
Caring and respectful when supporting patients
Organised and able to manage different tasks
Comfortable using computers and learning new systems
Reliable and willing to contribute as part of a busy team
Keen to learn and develop a career within the NHS or healthcare sector
No previous experience in a medical practice is required, as full training will be provided. A positive attitude, willingness to learn and commitment to delivering excellent patient service are most important.
Pay: From £15,600.00 per year
Work Location: In person
