Verified Job
Receptionist
Medical Receptionist Afternoons
Receptionist
#58010
Remote / WFH
OAK Pediatrics
Job Description
Job Title: Medical Receptionist
Location: Oak Pediatrics, 198 Littleton Rd, Suite 204, Westford, MA 01886
Position Type: Full-Time
Work Schedule:
Monday–Friday: 01:00 PM– 7:00 PM
Alternating Saturdays: 7:45 AM – 3:00 PM
About Oak Pediatrics:
Oak Pediatrics is a dedicated pediatric practice providing compassionate, high-quality care to children and their families in the Westford community. We value teamwork, professionalism, and a patient-centered approach.
Position Summary:
We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our front office team. The ideal candidate will be the first point of contact for our patients and families, providing exceptional customer service and ensuring smooth daily operations of the practice.
Key Responsibilities:
Greet patients and visitors in a professional, courteous, and friendly manner
Support front desk operations by managing patient check-in and check-out procedures
Conduct intake procedures for new patients, ensuring all necessary forms are completed accurately
Handle appointment cancellations, rescheduling, and confirmations efficiently
Answer and manage a multi-line phone system, maintaining professionalism during high-volume periods
Demonstrate excellent patient service skills with professional phone etiquette and a welcoming demeanor
Schedule, confirm, and manage patient appointments
Register new patients and update existing patient information in the EMR
Utilize various EMR (Electronic Medical Records) systems such as eClinicalWorks to update patient charts and document interactions
Coordinate with medical staff on care plans, documentation review, and scheduling follow-up visits
Verify insurance coverage and collect co-pays and payments
Process medical billing and maintain financial records
File and maintain patient charts and confidential information
Prepare, scan, and fax documents as needed
Coordinate prescription requests and communicate with pharmacies
Assist with patient flow and communicate wait times
Maintain a clean and organized reception area
Support clinical staff with administrative tasks as needed
Qualifications:
High school diploma or equivalent required; additional medical office training preferred
Proven experience as a Medical Receptionist or in a medical office setting with strong clinic experience
Demonstrated clerical experience supporting front desk operations in a fast-paced healthcare setting
Familiarity with EMR/EHR systems such as Epic, eClinicalWorks
Knowledge of medical terminology for accurate documentation
Understanding of HIPAA regulations to ensure patient confidentiality and data security
Proven ability to handle multi-line phone systems efficiently while maintaining professionalism during high-volume periods
Excellent patient service skills with professional phone etiquette and a friendly demeanor
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Proficient with computers and electronic medical records (EMR)
Ability to multitask and work efficiently in a fast-paced environment
Bilingual skills a plus
Benefits:
Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan
Opportunities for professional development
Oak Pediatrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $20.00 - $23.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Work Location: In person
Location: Oak Pediatrics, 198 Littleton Rd, Suite 204, Westford, MA 01886
Position Type: Full-Time
Work Schedule:
Monday–Friday: 01:00 PM– 7:00 PM
Alternating Saturdays: 7:45 AM – 3:00 PM
About Oak Pediatrics:
Oak Pediatrics is a dedicated pediatric practice providing compassionate, high-quality care to children and their families in the Westford community. We value teamwork, professionalism, and a patient-centered approach.
Position Summary:
We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our front office team. The ideal candidate will be the first point of contact for our patients and families, providing exceptional customer service and ensuring smooth daily operations of the practice.
Key Responsibilities:
Greet patients and visitors in a professional, courteous, and friendly manner
Support front desk operations by managing patient check-in and check-out procedures
Conduct intake procedures for new patients, ensuring all necessary forms are completed accurately
Handle appointment cancellations, rescheduling, and confirmations efficiently
Answer and manage a multi-line phone system, maintaining professionalism during high-volume periods
Demonstrate excellent patient service skills with professional phone etiquette and a welcoming demeanor
Schedule, confirm, and manage patient appointments
Register new patients and update existing patient information in the EMR
Utilize various EMR (Electronic Medical Records) systems such as eClinicalWorks to update patient charts and document interactions
Coordinate with medical staff on care plans, documentation review, and scheduling follow-up visits
Verify insurance coverage and collect co-pays and payments
Process medical billing and maintain financial records
File and maintain patient charts and confidential information
Prepare, scan, and fax documents as needed
Coordinate prescription requests and communicate with pharmacies
Assist with patient flow and communicate wait times
Maintain a clean and organized reception area
Support clinical staff with administrative tasks as needed
Qualifications:
High school diploma or equivalent required; additional medical office training preferred
Proven experience as a Medical Receptionist or in a medical office setting with strong clinic experience
Demonstrated clerical experience supporting front desk operations in a fast-paced healthcare setting
Familiarity with EMR/EHR systems such as Epic, eClinicalWorks
Knowledge of medical terminology for accurate documentation
Understanding of HIPAA regulations to ensure patient confidentiality and data security
Proven ability to handle multi-line phone systems efficiently while maintaining professionalism during high-volume periods
Excellent patient service skills with professional phone etiquette and a friendly demeanor
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Proficient with computers and electronic medical records (EMR)
Ability to multitask and work efficiently in a fast-paced environment
Bilingual skills a plus
Benefits:
Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan
Opportunities for professional development
Oak Pediatrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $20.00 - $23.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Work Location: In person
