Medical Office Assistant/Receptionist

 
Full job description
Job Summary
We are seeking a dedicated and organized Medical Office Assistant/Receptionist to join our healthcare team. The ideal candidate will be responsible for providing exceptional front desk support, managing patient interactions, and ensuring smooth daily operations within a busy medical office. This role requires excellent communication skills, familiarity with electronic medical records, and the ability to handle multiple administrative tasks efficiently. Prior experience with FHO medical office systems is highly valued to deliver seamless patient experiences and support clinical staff effectively.

Duties

Greet patients and visitors in a professional and friendly manner, creating a welcoming environment
Manage multi-line phone systems, rooming systems, schedule appointments, and confirm patient visits
Maintain accurate electronic medical records using platforms such as OscarPro, Ocean, Cortico platforms.
Experience with invoicing, dealing with insurance information and process OHIP billing or payments
Assist with check-in and check-out procedures, including collecting necessary documentation
Height and weight measurement and Urine dipstick test
Handle administrative tasks such as data entry, filing, and correspondence
Coordinate with clinical staff to ensure timely patient flow and appointment adherence
Maintain a clean and organized front desk area, ensuring all office supplies are stocked
Qualifications

Minimum 1+ years experience as a Medical Office Assistant or healthcare administrative in a medical office settings preferred
Completion of Medical Office Assistant diploma program OR equivalent practical experience
Proficiency in electronic medical records systems such as OscarPro
Strong knowledge of medical terminology and healthcare documentation standards
Excellent organizational skills with the ability to multitask in a fast-paced environment
Experience handling multi-line phone systems and managing front desk operations
Exceptional communication skills, both written and verbal
Certification in vaccination administration is an asset
Professional integrity with a strict adherence to patient privacy standards
Proactive approach to acquiring new skills and adapting to evolving clinical technologies and protocols
Exceptional ability to work independently while maintaining attention to detail effectively and as a team member to achieve shared operational goals
Compensation & Benefits

Free on-site parking
Membership in the Kanata Business Association with access to community events
Clear career progression pathway to senior administrative roles
Educational support for additional certifications
Mentorship programs available
Pay: From $22.00 per hour

Benefits:

Flexible schedule
On-site parking
Experience:

MOA or healthcare administration: 1 year (required)
Work Location: In person