Medical Call Center Representative

Be the first voice patients hear. At Charleston Dermatology, access to great care starts with a great conversation. As our Medical Call Center Representative, you're not just scheduling appointments — you're the human touchpoint that sets the tone for every patient's experience. In a fast-paced, high-volume environment, you'll keep our providers' days running smoothly while making sure patients feel heard, cared for, and in good hands.

What You'll Own

Patient communications — Answer inbound calls with care, handling scheduling, rescheduling, and general questions.
Precision scheduling — Book appointments by provider-specific guidelines, manage waitlists, and proactively fill schedule gaps.
Patient records — Verify demographics, insurance, and referrals. Keep EHR documentation accurate every time.
Schedule optimization — Monitor provider flow daily and help keep the clinic running at full capacity.
Follow-ups & reminders — Send appointment confirmations and follow-ups per office protocol so no patient falls through the cracks.
You'll Thrive Here If You're...

A natural communicator · Detail-obsessed · Calm under pressure · A team player · Medical-world curious · Fast and organized

Qualifications

High school diploma or equivalent required
2+ years of call center or medical office experience preferred
ModMed (EMA) experience is a big plus
Why Charleston Dermatology?

A tight-knit, supportive practice
Real room to grow within a thriving practice
Meaningful work — you help people get the care they need
Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:

Call center: 3 years (Required)
Customer service: 5 years (Required)
Work Location: In person