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Customer Support / TeleCaller
Master Control Room Operator
Customer Support / TeleCaller
#701819
Remote / WFH
Job Description
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Acton ACT
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The Department of Parliamentary Services
Employment Type: Ongoing
Classification: Parliamentary Service Level 4/5
Closing Date: 11:30pm AEDT, 14 April 2026
Contact: Dean lowe, 6277 2806, [email protected]
The Opportunity
The Parliamentary Broadcasting Services Section is looking for a suitably skilled person to join our Master Control Room team at the PSL4/5 level. Parliamentary Broadcasting provides a range of broadcasting services (television, audio and AV) to the Australian Parliament.
Who we are looking for
We are looking for an experienced and competent person with knowledge and proven experience in the technical aspects of live television operations, live audio production and audio-visual services.
You will be working in a small team to maintain signal routing paths, undertake monitoring, routine checks, fault finding and provide first line support and technical training to our operations and production staff.
The successful applicant will also be required to assist in the setup, operations and control of CCUs for large multi-camera Outside Broadcast (OB) style events of parliamentary productions within and around Parliament House. Experience in these areas is highly desirable.
Knowledge and experience with SMPTE2110 broadcasting systems will also be beneficial. This technical operations role will challenge your ability to coordinate multiple tasks, your attention to detail, and your calm professionalism under pressure.
Note: Employees may be deployed to duties of an equivalent level in this area of the section to meet changing work priorities. They will be required to work extended and/or irregular hours on a regular basis.
Job Specific Requirements:
The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.
Duty Statement
Classification: Parliamentary Service Level 4/5
Branch: Digital Recording Services
Section: Parliamentary Broadcasting Services
Immediate supervisor: Assistant Director, Parliamentary Broadcasting
Duty Statement
Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:
1. Operate a range of technical systems and equipment relevant to operational delivery, including the ability to identify and diagnose faults within a controlled or live operational environment.
2. Provide first‑line technical support and implement interim workarounds for system or equipment faults as required, including during time‑critical or live activities.
3. Monitor the performance of equipment and systems to ensure compliance with prescribed technical standards and operational requirements.
4. Maintain fault‑logging and reporting processes, ensuring that follow‑up repairs and maintenance are coordinated with technical support areas in a timely manner.
5. Assist with the planning and coordination of technical and operational resources to support major or complex activities.
6. Undertake other duties consistent with the role and in support of broader business outcomes, as directed.
Note: Employees may be deployed to duties of an equivalent level in this area of the section to meet changing work priorities. They will be required to work extended and/or irregular hours on an “as required” basis.
Selection Criteria
1. Ability to operate, to the designated standard, a range of television cameras, production lighting and broadcast equipment in a live environment.
2. Strong technical support experience and an in-depth knowledge of broadcasting and studio production facilities, communication systems and/or technology in related industries.
3. Ability to work in a small team to achieve time-critical business outcomes and meet service level agreements in an environment of fluctuating workloads and evolving priorities.
4. Ability to develop, support and maintain effective working relationships with key internal and external stakeholders using strong communication and engagement skills.
5. Strong commitment to teamwork with demonstrated experience sharing knowledge, ideas, and experience with others.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload your response to the selection criteria, noting that each criteria has a word limit of 300 words.
For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
ongoing opportunities to learn and develop new capabilities
a competitive remuneration package
free on-site parking
free gym membership and access to recreational facilities available a APH
childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.
Salary
Currently, the salary range for this position is $83,415 - $99,185 per annum.
Conditions of Employment
Conditions of Employment
Employment opportunities at the department are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
Australian citizenship: Section 22 of the Parliamentary Service Act 1999 requires that employees of the Parliamentary Service are generally required to be Australian citizens. However, if you are not an Australian citizen you may be considered for engagement on the condition that you are able to gain Australian Citizenship within a specified time. Failure to obtain citizenship within the timeframe could lead to termination of employment.
Loss and resumption of Australian citizenship: Under historical provisions of the Australian Citizenship Act 1948 (section 17), some Australian citizens automatically lost their citizenship if they voluntarily acquired the citizenship of another country between 26 January 1949 and 3 April 2002. This loss occurred by operation of law and may not have been known to the individual at the time. Although these provisions were repealed in 2002 to allow dual citizenship, the repeal did not restore citizenship that was previously lost. Individuals who believe they may be affected are recommended to seek advice about resuming their Australian citizenship. Further information, is available on the Department of Home Affairs website.Applicants who progress to the offer stage with our department who have been affected by the loss of citizenship as outlined above will be required to demonstrate within a reasonable time that they have resumed, or are actively undertaking the process to resume, Australian citizenship.
Security clearance and character clearance: the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
Health assessment: a pre-employment health assessment will be required where there are physical or medical requirements for the role.
External Work Approval: Employees must seek approval for any paid employment outside the department and declare voluntary activities that could impact their role.Immigration and citizenship WebsiteYou can apply to resume your citizenship if you have previously been an Australian citizen and you lost or renounced your Australian citizenship.
Become an Australian citizen again (resuming Australian citizenship)
Start of main content
Job title, keywords or company
Acton ACT
50 km
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
Date posted
filter
jobs in Acton ACT
1,000+ jobs
Information Services Librarian Full-time Permanent
Justice and Community Safety
Canberra ACT
ED Registrar ACEM Accredited Training Position
Mediix
Canberra ACT 2601
Practice Assistant
King & Wood Mallesons
Canberra ACT
2027 Graduate Program (Affirmative measure - Aboriginal and Torres Strait Islander employment)
Australian Taxation Office
Canberra ACT
Training program
2027 Graduate Program (Affirmative measure - disability employment)
Australian Taxation Office
Canberra ACT
Training program
ACT Policing - Team Member, Radio and Technical Services
Australian Federal Police (AFP)
Canberra ACT
Parental leave
Annual leave
Maternity leave
Assistant Director, ****** Violence Responses (Co-Located) Full-time Permanent
Justice and Community Safety
Canberra ACT
Early Careers Coordinator
MSS Security
Canberra ACT
Project and Governance Officer
Australian National University
Canberra ACT 2601
Facilities Officer Full-time Permanent
Justice and Community Safety
Canberra ACT
Technical Service Desk
Unisys
Canberra ACT
View similar jobs with this employer
Regulatory Officers, Compliance Officers, Intelligence Officers and Investigators – Compliance
Australian Government
Canberra ACT
Master Control Room Operator
The Department of Parliamentary Services
Canberra ACT 2600
Gym membership
Onsite gym
On-site parking
Data Roles
Downer Group
Canberra ACT
Allied Health Assistant Full-time Permanent
Justice and Community Safety
Canberra ACT
Ranger in Charge Full-time Temporary
City and Environment
Canberra ACT
Despatch Consultant
CIBT
Canberra ACT
Cleaner - Full Time - HQJOC Bungendore
Downer Group
Bungendore NSW
Employee assistance program
Data Transfer Request Commercial Support
Downer Group
Canberra ACT
Supply Chain Management Logistics Officer
KBR
Canberra ACT
Parental leave
Health insurance
Employee discount
Insurance services
Salary packaging
Complimentary flu shots
View similar jobs with this employer
NMF Communications Operator
Babcock International
Barton ACT 2600
Executive Level 1 - Assistant Director, Internal Budgeting and Reporting
Department of Health, Disability and Ageing
Woden ACT
Mineral Commodity Specialist & Data Analyst, Mineral Intelligence
Geoscience Australia
Canberra ACT
Practice Administrator
Clayton Utz
Canberra ACT
Indigenous employment – Work as a Security Officer onsite in Defence
MSS Security
Canberra ACT
Referral program
People also searched:
Employers: Post a Job
The Department of Parliamentary Services
Employment Type: Ongoing
Classification: Parliamentary Service Level 4/5
Closing Date: 11:30pm AEDT, 14 April 2026
Contact: Dean lowe, 6277 2806, [email protected]
The Opportunity
The Parliamentary Broadcasting Services Section is looking for a suitably skilled person to join our Master Control Room team at the PSL4/5 level. Parliamentary Broadcasting provides a range of broadcasting services (television, audio and AV) to the Australian Parliament.
Who we are looking for
We are looking for an experienced and competent person with knowledge and proven experience in the technical aspects of live television operations, live audio production and audio-visual services.
You will be working in a small team to maintain signal routing paths, undertake monitoring, routine checks, fault finding and provide first line support and technical training to our operations and production staff.
The successful applicant will also be required to assist in the setup, operations and control of CCUs for large multi-camera Outside Broadcast (OB) style events of parliamentary productions within and around Parliament House. Experience in these areas is highly desirable.
Knowledge and experience with SMPTE2110 broadcasting systems will also be beneficial. This technical operations role will challenge your ability to coordinate multiple tasks, your attention to detail, and your calm professionalism under pressure.
Note: Employees may be deployed to duties of an equivalent level in this area of the section to meet changing work priorities. They will be required to work extended and/or irregular hours on a regular basis.
Job Specific Requirements:
The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.
Duty Statement
Classification: Parliamentary Service Level 4/5
Branch: Digital Recording Services
Section: Parliamentary Broadcasting Services
Immediate supervisor: Assistant Director, Parliamentary Broadcasting
Duty Statement
Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:
1. Operate a range of technical systems and equipment relevant to operational delivery, including the ability to identify and diagnose faults within a controlled or live operational environment.
2. Provide first‑line technical support and implement interim workarounds for system or equipment faults as required, including during time‑critical or live activities.
3. Monitor the performance of equipment and systems to ensure compliance with prescribed technical standards and operational requirements.
4. Maintain fault‑logging and reporting processes, ensuring that follow‑up repairs and maintenance are coordinated with technical support areas in a timely manner.
5. Assist with the planning and coordination of technical and operational resources to support major or complex activities.
6. Undertake other duties consistent with the role and in support of broader business outcomes, as directed.
Note: Employees may be deployed to duties of an equivalent level in this area of the section to meet changing work priorities. They will be required to work extended and/or irregular hours on an “as required” basis.
Selection Criteria
1. Ability to operate, to the designated standard, a range of television cameras, production lighting and broadcast equipment in a live environment.
2. Strong technical support experience and an in-depth knowledge of broadcasting and studio production facilities, communication systems and/or technology in related industries.
3. Ability to work in a small team to achieve time-critical business outcomes and meet service level agreements in an environment of fluctuating workloads and evolving priorities.
4. Ability to develop, support and maintain effective working relationships with key internal and external stakeholders using strong communication and engagement skills.
5. Strong commitment to teamwork with demonstrated experience sharing knowledge, ideas, and experience with others.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload your response to the selection criteria, noting that each criteria has a word limit of 300 words.
For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
ongoing opportunities to learn and develop new capabilities
a competitive remuneration package
free on-site parking
free gym membership and access to recreational facilities available a APH
childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.
Salary
Currently, the salary range for this position is $83,415 - $99,185 per annum.
Conditions of Employment
Conditions of Employment
Employment opportunities at the department are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
Australian citizenship: Section 22 of the Parliamentary Service Act 1999 requires that employees of the Parliamentary Service are generally required to be Australian citizens. However, if you are not an Australian citizen you may be considered for engagement on the condition that you are able to gain Australian Citizenship within a specified time. Failure to obtain citizenship within the timeframe could lead to termination of employment.
Loss and resumption of Australian citizenship: Under historical provisions of the Australian Citizenship Act 1948 (section 17), some Australian citizens automatically lost their citizenship if they voluntarily acquired the citizenship of another country between 26 January 1949 and 3 April 2002. This loss occurred by operation of law and may not have been known to the individual at the time. Although these provisions were repealed in 2002 to allow dual citizenship, the repeal did not restore citizenship that was previously lost. Individuals who believe they may be affected are recommended to seek advice about resuming their Australian citizenship. Further information, is available on the Department of Home Affairs website.Applicants who progress to the offer stage with our department who have been affected by the loss of citizenship as outlined above will be required to demonstrate within a reasonable time that they have resumed, or are actively undertaking the process to resume, Australian citizenship.
Security clearance and character clearance: the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
Health assessment: a pre-employment health assessment will be required where there are physical or medical requirements for the role.
External Work Approval: Employees must seek approval for any paid employment outside the department and declare voluntary activities that could impact their role.Immigration and citizenship WebsiteYou can apply to resume your citizenship if you have previously been an Australian citizen and you lost or renounced your Australian citizenship.
Become an Australian citizen again (resuming Australian citizenship)
