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Customer Support / TeleCaller
Master Control Room Manager
Customer Support / TeleCaller
#701887
Remote / WFH
Job Description
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Acton ACT
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People also searched:
Employers: Post a Job
The Department of Parliamentary Services
Employment Type: Ongoing
Classification: Parliamentary Service Level 6
Closing Date: 11:30pm AEDT, 14 April 2026
Contact: Dean lowe, 6277 2806, dean.lowe@aph.gov.au
The Opportunity
The Parliamentary Broadcasting Services Section is looking for a suitably skilled person to join our Master Control Room team at the PSL6 level. Parliamentary Broadcasting provides a range of broadcasting services (television, audio and AV) to the Australian Parliament.
Who we are looking for
We are looking for an experienced and competent person with knowledge and proven experience in the technical aspects of live television operations, live audio production and audio-visual services.
You will be managing and leading a small team to maintain signal routing paths, undertake monitoring, routine checks, fault finding and provide first line support and technical training to our operations and production staff.
The successful applicant will also be required to assist in the planning, setting up, operations and control of CCUs for large multi-camera Outside Broadcast (OB) style events of parliamentary productions within and around Parliament House. Experience in these areas is highly desirable.
Knowledge and experience with SMPTE2110 broadcasting systems will also be beneficial. This technical operations role will challenge your ability to coordinate multiple tasks, your attention to detail, and your calm professionalism under pressure.
Parliamentary Broadcasting employees will be required to work extended and/or irregular hours on a regular basis. Duties may also require interstate travel as directed.
Job Specific Requirements:
The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.
Duty Statement
Classification: Parliamentary Service Level 6
Branch: Digital Recording Services
Section: Parliamentary Broadcasting Services
Immediate supervisor: Assistant Director, Parliamentary Broadcasting
Duty Statement
Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:
1. Provide high‑level technical support, planning and advice across a range of operational and production matters, ensuring that appropriate specialist staff, systems and capabilities are available to support core organisational activities.
2. Monitor the performance of technical equipment and systems, ensuring they operate in accordance with prescribed standards and requirements.
3. Provide first‑line technical support and implement interim workarounds for system or equipment faults, including in live or time‑critical operational environments.
4. Manage fault‑logging and escalation processes, ensuring that follow‑up repairs and maintenance are coordinated and completed in a timely manner.
5. Contribute to asset lifecycle management and replacement projects by providing advice aligned with organisational requirements and relevant technologies.
6. Support the training and development of staff by contributing technical expertise relevant to operational activities.
7. Undertake other duties consistent with the role and in support of broader business outcomes.
Note: Employees may be deployed to duties of an equivalent level in this area of the section to meet changing work priorities. They will be required to work extended and/or irregular hours on an “as required” basis
Selection Criteria
1. Provide technical and creative leadership with a strong focus on audio and video production.
2. Plan multiple work schedules and productions in an efficient and cost-effective way.
3. Maintain a strong client focus with a demonstrated capacity to negotiate and influence.
4. Demonstrate leadership, commitment to teamwork and strong communication skills.
5. Apply aptitude to learn new technologies and keep up to date with new releases and emerging technologies.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload your response to the selection criteria, noting that each criteria has a word limit of 300 words.
For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
ongoing opportunities to learn and develop new capabilities
a competitive remuneration package
free on-site parking
free gym membership and access to recreational facilities available a APH
childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.
Salary
Currently, the salary range for this position is $101,168 - $113,706 per annum.
Conditions of Employment
Employment opportunities at the department are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
Australian citizenship: Section 22 of the Parliamentary Service Act 1999 requires that employees of the Parliamentary Service are generally required to be Australian citizens. However, if you are not an Australian citizen you may be considered for engagement on the condition that you are able to gain Australian Citizenship within a specified time. Failure to obtain citizenship within the timeframe could lead to termination of employment.
Loss and resumption of Australian citizenship: Under historical provisions of the Australian Citizenship Act 1948 (section 17), some Australian citizens automatically lost their citizenship if they voluntarily acquired the citizenship of another country between 26 January 1949 and 3 April 2002. This loss occurred by operation of law and may not have been known to the individual at the time. Although these provisions were repealed in 2002 to allow dual citizenship, the repeal did not restore citizenship that was previously lost. Individuals who believe they may be affected are recommended to seek advice about resuming their Australian citizenship. Further information, is available on the Department of Home Affairs website.Applicants who progress to the offer stage with our department who have been affected by the loss of citizenship as outlined above will be required to demonstrate within a reasonable time that they have resumed, or are actively undertaking the process to resume, Australian citizenship.
Security clearance and character clearance: the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
Health assessment: a pre-employment health assessment will be required where there are physical or medical requirements for the role.
External Work Approval: Employees must seek approval for any paid employment outside the department and declare voluntary activities that could impact their role.
Become an Australian citizen again (resuming Australian citizenship)
Start of main content
Job title, keywords or company
Acton ACT
50 km
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
Date posted
filter
jobs in Acton ACT
1,000+ jobs
Cyber Security Assessor
Willyama Services Pty Limited
Canberra ACT 2600
Visited 10 minutes ago
ILS Lead
Downer Group
Canberra ACT
Visited 6 minutes ago
ILS Support Officer - Space
Downer Group
Canberra ACT
Visited 5 minutes ago
ACMA - Human Resources Adviser - APS 5
Australian Communications and Media Authority
Canberra ACT
Visited 0 minutes ago
Integrated Logistics Support (ILS) Manager - Maritime opportunities
Downer Group
Canberra ACT
Visited 1 minute ago
RTO Quality Coordinator Full-time Permanent
Justice and Community Safety
Canberra ACT
Visited 2 minutes ago
Cyber Security Compliance Manager
Downer Group
Canberra ACT
Visited 10 minutes ago
Assistant Director ACT Freedom of Information Full-time Temporary
Independent Statutory Offices including boards,...
Canberra ACT
Visited 4 minutes ago
Commercial Support Officer
KBR
Canberra ACT
Parental leave
Opportunities for promotion
Insurance services
Salary packaging
Complimentary flu shots
Visited 3 minutes ago
2027 Graduate Program
Australian Taxation Office
Canberra ACT
Training program
Visited 0 minutes ago
IT Analyst
William Buck
Canberra ACT
Employee assistance program
Group activities
Armourer - AFP National Armoury
Australian Federal Police (AFP)
Canberra ACT
Parental leave
Annual leave
Security Specialist - ICT & Facilities Controls
Downer Group
Canberra ACT
Handyperson
Crowne Plaza Hotels & Resorts
Canberra ACT
Parental leave
Birthday leave
Test Manager – Future Operating Model Full-time Temporary
Chief Minister, Treasury and Economic Development
Canberra ACT
Salesforce Administrator (AU Citizen with NV1 Security Clearance)
Accenture
Canberra ACT
Hotel Service Officer - Canberra
RFBI
Holt ACT 2615
Salary packaging
Assistant Store Manager - Canberra Centre
Sephora
Canberra ACT
Parental leave
Employee discount
Life insurance
Birthday leave
View similar jobs with this employer
Staff Consultant
Nutanix
Canberra ACT 2600
View similar jobs with this employer
Facilities Coordinator/Workplace Ambassador
JLL
Canberra ACT
View similar jobs with this employer
Assistant Store Manager OPSM Canberra City, ACT
Often responds within 1 day
OPSM
Canberra ACT
Impact and Partnership Officer (Indigenous Identified)
Australian National University
Canberra ACT 2601
ILS - Operations Support Officer
Downer Group
Canberra ACT
Master Control Room Manager
The Department of Parliamentary Services
Canberra ACT 2600
Gym membership
Onsite gym
On-site parking
Project Scheduler - Canberra
Downer Group
Canberra ACT
People also searched:
Employers: Post a Job
The Department of Parliamentary Services
Employment Type: Ongoing
Classification: Parliamentary Service Level 6
Closing Date: 11:30pm AEDT, 14 April 2026
Contact: Dean lowe, 6277 2806, dean.lowe@aph.gov.au
The Opportunity
The Parliamentary Broadcasting Services Section is looking for a suitably skilled person to join our Master Control Room team at the PSL6 level. Parliamentary Broadcasting provides a range of broadcasting services (television, audio and AV) to the Australian Parliament.
Who we are looking for
We are looking for an experienced and competent person with knowledge and proven experience in the technical aspects of live television operations, live audio production and audio-visual services.
You will be managing and leading a small team to maintain signal routing paths, undertake monitoring, routine checks, fault finding and provide first line support and technical training to our operations and production staff.
The successful applicant will also be required to assist in the planning, setting up, operations and control of CCUs for large multi-camera Outside Broadcast (OB) style events of parliamentary productions within and around Parliament House. Experience in these areas is highly desirable.
Knowledge and experience with SMPTE2110 broadcasting systems will also be beneficial. This technical operations role will challenge your ability to coordinate multiple tasks, your attention to detail, and your calm professionalism under pressure.
Parliamentary Broadcasting employees will be required to work extended and/or irregular hours on a regular basis. Duties may also require interstate travel as directed.
Job Specific Requirements:
The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.
Duty Statement
Classification: Parliamentary Service Level 6
Branch: Digital Recording Services
Section: Parliamentary Broadcasting Services
Immediate supervisor: Assistant Director, Parliamentary Broadcasting
Duty Statement
Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:
1. Provide high‑level technical support, planning and advice across a range of operational and production matters, ensuring that appropriate specialist staff, systems and capabilities are available to support core organisational activities.
2. Monitor the performance of technical equipment and systems, ensuring they operate in accordance with prescribed standards and requirements.
3. Provide first‑line technical support and implement interim workarounds for system or equipment faults, including in live or time‑critical operational environments.
4. Manage fault‑logging and escalation processes, ensuring that follow‑up repairs and maintenance are coordinated and completed in a timely manner.
5. Contribute to asset lifecycle management and replacement projects by providing advice aligned with organisational requirements and relevant technologies.
6. Support the training and development of staff by contributing technical expertise relevant to operational activities.
7. Undertake other duties consistent with the role and in support of broader business outcomes.
Note: Employees may be deployed to duties of an equivalent level in this area of the section to meet changing work priorities. They will be required to work extended and/or irregular hours on an “as required” basis
Selection Criteria
1. Provide technical and creative leadership with a strong focus on audio and video production.
2. Plan multiple work schedules and productions in an efficient and cost-effective way.
3. Maintain a strong client focus with a demonstrated capacity to negotiate and influence.
4. Demonstrate leadership, commitment to teamwork and strong communication skills.
5. Apply aptitude to learn new technologies and keep up to date with new releases and emerging technologies.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
How to apply
Please upload your response to the selection criteria, noting that each criteria has a word limit of 300 words.
For additional guidance when crafting you application, please refer to the the DPS Recruitment Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.
Our purpose and values
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.
What we can offer
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:
flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
ongoing opportunities to learn and develop new capabilities
a competitive remuneration package
free on-site parking
free gym membership and access to recreational facilities available a APH
childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.
Salary
Currently, the salary range for this position is $101,168 - $113,706 per annum.
Conditions of Employment
Employment opportunities at the department are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:
Australian citizenship: Section 22 of the Parliamentary Service Act 1999 requires that employees of the Parliamentary Service are generally required to be Australian citizens. However, if you are not an Australian citizen you may be considered for engagement on the condition that you are able to gain Australian Citizenship within a specified time. Failure to obtain citizenship within the timeframe could lead to termination of employment.
Loss and resumption of Australian citizenship: Under historical provisions of the Australian Citizenship Act 1948 (section 17), some Australian citizens automatically lost their citizenship if they voluntarily acquired the citizenship of another country between 26 January 1949 and 3 April 2002. This loss occurred by operation of law and may not have been known to the individual at the time. Although these provisions were repealed in 2002 to allow dual citizenship, the repeal did not restore citizenship that was previously lost. Individuals who believe they may be affected are recommended to seek advice about resuming their Australian citizenship. Further information, is available on the Department of Home Affairs website.Applicants who progress to the offer stage with our department who have been affected by the loss of citizenship as outlined above will be required to demonstrate within a reasonable time that they have resumed, or are actively undertaking the process to resume, Australian citizenship.
Security clearance and character clearance: the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
Health assessment: a pre-employment health assessment will be required where there are physical or medical requirements for the role.
External Work Approval: Employees must seek approval for any paid employment outside the department and declare voluntary activities that could impact their role.
Become an Australian citizen again (resuming Australian citizenship)
