Marketing & Operations Executive
Job Description
Company: SD Academia
Location: Curo One, New Chandigarh
Job Type: Full-time (On-site)
Salary: ₹20,000 – ₹25,000 per month (based on skills and experience)
About the Role
SD Academia is looking for a proactive, organized, and enthusiastic Marketing & Operations Executive to join our growing team. This role is ideal for someone who enjoys managing operations while supporting marketing initiatives in a fast-paced, creative work environment.
Key Responsibilities Marketing
Assist in planning and executing Meta (Facebook & Instagram) ad campaigns.
Coordinate with the creative team for social media content, ad creatives, and promotional campaigns.
Track campaign performance and maintain marketing reports.
Manage lead data and coordinate with the counselling/sales team for follow-ups.
Conduct competitor research and identify new marketing opportunities.
Support product launches, workshops, and promotional activities.
Operations Responsibilities
Handle customer queries via WhatsApp and calls in a professional manner.
Ensure students receive class links, recordings, and important updates on time.
Assist students with course access and resolve basic queries.
Coordinate with trainers and internal teams for smooth execution of live classes.
Maintain student records and operational trackers.
Escalate issues when required and ensure timely resolution.
Deliver a seamless and positive experience for every student.
Skills & Qualifications
Graduate in any discipline.
0–3 years of experience in Marketing, Operations, Administration, or a similar role.
Freshers with strong communication skills and good Excel knowledge are welcome to apply.
Excellent verbal and written communication skills.
Good working knowledge of Microsoft Excel (Pivot Tables, VLOOKUP, formulas preferred).
Strong organizational, time management, and problem-solving skills.
Basic understanding of digital marketing is an added advantage.
Positive attitude, willingness to learn, and ability to multitask.
What We Offer
Salary: ₹20,000 – ₹25,000 per month
Opportunity to work on live marketing campaigns and business operations.
Learning and growth in a fast-growing creative education company.
Collaborative and supportive work culture.
Performance-based growth opportunities.
Who We're Looking For
We are looking for someone who is:
Organized and detail-oriented.
Confident in communicating with customers and internal teams.
Comfortable working with Excel and online tools.
Responsible, proactive, and eager to learn.
Passionate about delivering excellent execution and customer experience.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Paid sick time
Paid time off
Ability to commute/relocate:
Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
How comfortable are you with handling calls and WhatsApp queries in both Hindi and English?
You're running low on packaging material and the dispatch deadline is close. What’s your next step?
What motivates you to apply for an operations role in a creative art education company like SD Academia?
What do you know about SD Academia?
Do you have any ongoing health conditions that may affect your daily work or availability?
Are you genuinely interested in Art, Design, or the creative field? Why or why not?
Have you worked in logistics, inventory, or operations before?
Mention any 2 functions or formulas you’ve used in Google Sheets or Excel.
A student’s order is delayed and they are frustrated on WhatsApp. What would you do first?
Will you be able to commute / relocate to New Chandigarh?
Work Location: In person
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