Manager Voice Service Specialist

Job Description :

- Job Responsibilities :

# Lead Voice Calling Service related functions of SEC during a
shift# Be responsible for the delivery of service quality and
customer experience for IMS based Voice Calling Services through
LTE, FTTX and Wifi Networks # Provide suggestions for corrective
actions for any performance degradation in the Voice Services#
Analyse degradation in service dials and generate work
instructions to the respective teams in NOC and Performance
Optimization and follow up for closure # Support Service Manager
in operational readiness of the operations organization for the
launch of new services # Support Service Manager in providing
improvement recommendation on the service model to NP&E; &
Product/Marketing teams# Support Service Desk in resolving any
issue escalated by Customer Care team# Support NOC teams in
Problem Management with respect to IMS based Voice Calling
Services# Interact with Customer Care for any notification to a
group of customers related to IMS based Voice calling Services
through Service Desk
- Skills & Competencies :

Knowledge of core and service platforms availability as per the
agreed SLA. Ensure the usage of all processes and tools as per
guidelines. Knowledge of core and service platforms availability
as per the agreed SLA. Ensure the usage of all processes and
tools as per guidelines. Knowledge of core and service platforms
availability as per the agreed SLA. Ensure the usage of all
processes and tools as per guidelines