Verified Job
Retail / Counter Sales
Manager Sales and Service Excellence - Regional Queensland
Retail / Counter Sales
#554901
Remote / WFH
Job Description
About the Role
As the Manager Sales and Service Excellence, you'll be a key player in our State Leadership team, driving a strong sales and service culture to make BOQ Group the go-to bank for our customers. Your mission is to support Customer Service Managers, Branch Managers, and Executive Branch Managers in creating effective operating rhythms, delivering top-notch customer experiences, and fostering a performance culture that aligns with our Group Values and Strategies.
You'll coach leaders to build a high-performing, customer-first culture, helping customers achieve their deposit and lending goals while maintaining strong retention outcomes. You'll guide leaders in setting clear performance goals, optimising balance sheets, and making quality, risk-based decisions. Collaboration is essential, as you'll work with internal project teams and change leaders to champion new initiatives that advance our digital migration.
About you
Now, let's talk about you! You're a natural leader with a proven track record of helping customers meet their financial goals and motivating your team to exceed their potential. Risk management and compliance are your bread and butter, and you have a solid grasp of industry regulations like BCOP.
Your customer service skills are legendary, and you excel at building strong relationships. You're a strategic thinker who can make quick decisions in a fast-paced environment. Self-awareness and resilience are your superpowers, allowing you to navigate change and ambiguity with ease. You create a culture of continuous improvement and have experience in managing growth in assets and liabilities, driving positive financial performance.
If you're ready to bring your energy, expertise, and enthusiasm to our team, we can't wait to meet you!
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2026, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
Job Reference: BOQ04848
As the Manager Sales and Service Excellence, you'll be a key player in our State Leadership team, driving a strong sales and service culture to make BOQ Group the go-to bank for our customers. Your mission is to support Customer Service Managers, Branch Managers, and Executive Branch Managers in creating effective operating rhythms, delivering top-notch customer experiences, and fostering a performance culture that aligns with our Group Values and Strategies.
You'll coach leaders to build a high-performing, customer-first culture, helping customers achieve their deposit and lending goals while maintaining strong retention outcomes. You'll guide leaders in setting clear performance goals, optimising balance sheets, and making quality, risk-based decisions. Collaboration is essential, as you'll work with internal project teams and change leaders to champion new initiatives that advance our digital migration.
About you
Now, let's talk about you! You're a natural leader with a proven track record of helping customers meet their financial goals and motivating your team to exceed their potential. Risk management and compliance are your bread and butter, and you have a solid grasp of industry regulations like BCOP.
Your customer service skills are legendary, and you excel at building strong relationships. You're a strategic thinker who can make quick decisions in a fast-paced environment. Self-awareness and resilience are your superpowers, allowing you to navigate change and ambiguity with ease. You create a culture of continuous improvement and have experience in managing growth in assets and liabilities, driving positive financial performance.
If you're ready to bring your energy, expertise, and enthusiasm to our team, we can't wait to meet you!
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2026, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
Job Reference: BOQ04848
