Verified Job
Customer Support / TeleCaller
Manager RFIRFP Finance amp Accounts Domain BPO
Customer Support / TeleCaller
#202120
Remote / WFH
Job Description
Manager (RFI/RFP - Finance & Accounts Domain) BPO
- Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
- Support the project as the first escalation point for internal and customer issues.
- Drive governance calls and meetings for internal and customer updates.
- Plan for, conduct and manage relevant training to be delivered to transitions team.
- Participate in / conduct assessments to gauge the training needs of the team.
- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
- Participate in creation and review for RFPs / RFIs and any other pre sales support as needed.
Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan, and transition plan depending on solution complexity, priorities and deliverables.
- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality
- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans.
- Responsible for driving process specific business continuity planning.
- Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
- Participate in opportunity analysis / due diligence of potential projects.
- Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
Qualification And Experience:
i. CA /CWA with 2-3 Years of experience in RFI/RFP in F&A Space preferably with BPO or Software Industry. Advanced computer skills on MS Office, accounting software and databases.
ii. Ability to manipulate large amounts of data.
iii. Proven knowledge of accounting principles, practices, standards, laws and regulations.
iv. Avoids legal challenges by understanding current and proposed legislation; enforcing accounting regulations; recommending new procedures.
v. Protects organization's value by keeping information confidential.
vi. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
vii. Accomplishes accounting and organization mission by completing related results as needed.
Remuneration:
An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader
- Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
- Support the project as the first escalation point for internal and customer issues.
- Drive governance calls and meetings for internal and customer updates.
- Plan for, conduct and manage relevant training to be delivered to transitions team.
- Participate in / conduct assessments to gauge the training needs of the team.
- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
- Participate in creation and review for RFPs / RFIs and any other pre sales support as needed.
Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan, and transition plan depending on solution complexity, priorities and deliverables.
- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality
- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans.
- Responsible for driving process specific business continuity planning.
- Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
- Participate in opportunity analysis / due diligence of potential projects.
- Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
Qualification And Experience:
i. CA /CWA with 2-3 Years of experience in RFI/RFP in F&A Space preferably with BPO or Software Industry. Advanced computer skills on MS Office, accounting software and databases.
ii. Ability to manipulate large amounts of data.
iii. Proven knowledge of accounting principles, practices, standards, laws and regulations.
iv. Avoids legal challenges by understanding current and proposed legislation; enforcing accounting regulations; recommending new procedures.
v. Protects organization's value by keeping information confidential.
vi. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
vii. Accomplishes accounting and organization mission by completing related results as needed.
Remuneration:
An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader
