Manager - HR & Administration- job post Sigma Outsourcing Services Private Limited

Full job description
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Company Overview:

SIGMA Outsourcing Services Pvt Ltd (SOSPL) is a dynamic and growing Business Process Management Services company committed to providing Collections and exceptional debt recovery services in all domains. SOSPL was established in 2005 with over 22 years + standing having more than 25 clients; a leading Service partner for Banks and NBFC industry offering expertise in Soft Bucket Collections through AI Enabled Contact Centers and Field Operations, handling key portfolios of Credit Card, Two-Wheeler Loan, Personal and Consumer Durable loans with large team structure of more than 1700 employees. Sigma has a well penetrated footprint across the North & West of India, in the states of Delhi NCR, Uttar-Pradesh, Rajasthan, Uttarakhand, Maharashtra, Gujarat, Karnataka & Assam.

As an emerging leader in the Collections industry, we prioritize innovation, efficiency, and employee development. We are seeking a talented individual to join our team as HR & Administration Manager. The selected candidate being positioned at Delhi corporate office covering NCR territory serves as a vital link between the CHRO/Senior Leadership Team and Regional Operational Leaders to understand business needs, provide insights and support regional business initiatives, contribute to overall business strategy formulation and execution, fostering productivity and efficiency within the Delhi/NCR region.

Job Title:

Manager - HR & Administration (Delhi & NCR)

Job Scope:

To oversee and drive end-to-end HR operations and administration of a mid-sized BPO company, with AI-enabled contact Centre’s focused on professional Collections and Business Process Management. The role demands strong leadership, hands-on execution, and collaboration with cross-functional teams to ensure operational excellence, compliance, and a people-centric culture.

Job Location & Reporting:

Job Location: Delhi with coverage of NCR
Reporting To: Direct reporting on floor to Centre Operations Leader; Indirect reporting to CHRO & Process Heads
Key Responsibilities:

1. Human Resource Operations:

Manage full employee end to end lifecycle with key focus on field level hiring, payroll, management, and other HR Operations.
Draft and issue HR documentation: offer letters, promotion letters, relieving certificates.
Administer attendance and salary inputs on ERP system, manage statutory compliance: PF, ESI, TDS etc
Track attendance, leaves, and hiring via HRMS/ERP tools (e.g., PsyHire).
Drive employee engagement, culture building events, performance appraisals, succession planning, and team promotions.
Conduct exit interviews, attrition analysis, and execute retention strategies and HR audits.
Renew & implement new company policies, handle disciplinary actions, POSH & labor law compliance.
Own Apprenticeship management through Govt. NAPS & NATS portal, DBT monitoring & end of year certification programs.
2. Administration Operations:

Supervise housekeeping, hygiene, vendor relations, and facility upkeep.
Manage office inventory, AMC renewals, lease documentation, and vendor quotations.
Ensure workplace health & safety: CCTV surveillance, fire drills, pest control, and emergency response protocols.
Monitor office utilities, expense reports, and maintenance of office premises.
3. Coordination & Compliance:

Liaise with consultants, legal advisors, and labor law officers.
Lead Apprenticeship onboarding, DBT management via government skill India NAPS and NATS portals.
Ensure timely reporting and documentation for internal audits and statutory obligations.
Generate monthly MIS reports and ensure audit-ready record keeping.
Ensure team timely updates records and documentation in ERP system & company’s shared Google drive.
4. Team Leadership and Governance:

Delegate daily tasks, monitor team performance, and conduct regular reviews.
Mentorship, team-building, and digital employer branding initiatives.
Lead training and leadership development aligned with organizational growth goals.
Essential Technical Skills:

Google Workspace: Proficiency in Gmail, Docs, Sheets, Slides, Calendar, and Drive.
MS Office Suite: Expertise in Excel, Word, and PowerPoint for documentation and reporting.
Recruitment/HRMS Tools: Hands-on with job boards platforms like Apna, Work India, indeed etc
Digital & social media: Recruitment marketing via LinkedIn, Telegram, Facebook and online branding.
Documentation & Analytical: Offer Letter drafting, data-driven reporting, compliance tracking.
Interpersonal Skills: Stakeholder coordination, team communication, training & engagement.
Key Behavioral Skills Required:

Leadership & Team Coordination
Problem Solving & Decision-Making
Motivating Teams to Achieve Targets
Multi-task, Proactive & Ability to Work Under Pressure
High Attention to Detail & Process Accuracy
Requirements, Remuneration & Benefits:

Education: Graduate/Postgraduate in HR, Business Administration, or related field.
Age: Between 26-35 years, communicative and technology driven.
Experience: Proven Experience between 10-15 years managing HR & Admin functions in a BPO/BPM setup.
Remuneration: Negotiable depending on experience and expertise in HR & Admin functions
Benefits: Attractive Benefits, Quarterly Incentive plans, bonuses and Long-term growth opportunities as the company expands to overseas locations.
Preferred: Residents of South-West Delhi or willing to relocate.
Work Schedule:

Working Days: Monday to Saturday
Office Hours: 09:30 AM – 06:30 PM
Travel: Visits on ground to regional Noida office, NCR regions & Field as per business requirements.
Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement
Life insurance
Provident Fund
Work Location: In person