Manager - Hotel Services

Job details
Job type
Full-time
 
Location
Milton QLD•Hybrid work
 
Benefits
Pulled from the full job description
Travel reimbursement
Health insurance
Gym membership
Insurance services
Employee assistance program
Salary packaging
 
Full job description
Make Every Meal and Moment Matter – Join Us as Manager - Hotel Services

Full-Time Role | Hybrid Work Options | Travel Required Across Various Sites in QLD
Location: Support Centre, Milton, QLD
Competitive Salary + Travel Allowance + Salary Packaging

We’re looking for an experienced and passionate Manager to manage our Hotel Services across multiple aged care sites!

This is an exciting full-time opportunity for a hospitality professional with strong leadership skills to take charge of our catering, cleaning, and laundry services. You'll play a pivotal role in delivering exceptional resident experiences by guiding teams, improving systems, and ensuring quality, safety, and compliance across all hotel service operations. With travel across sites and the chance to make a big impact, this role is ideal for someone ready to lead with purpose.

About Us:
Building on our reputation in providing residential living and aged care services, we have been developing our capabilities in delivering quality and scalable home care services. We are now ready to grow these services across our portfolio in southern Queensland.

Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1+35. We provide quality, contemporary support services for older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. Today, we serve many metropolitan, regional, and rural communities throughout Queensland-from Tallebudgera to Rockhampton.

About The Role:
As the Manager – Hotel Services, you will:

Develop and oversee frameworks, strategies, and systems across food, cleaning, and laundry services
Mentor and advise Hotel Services teams across our aged care facilities
Foster a positive culture that puts residents at the centre of hospitality
Drive continuous improvement and innovation in hospitality offerings
Partner with procurement, dietitians, and allied health to deliver quality outcomes
Lead food safety compliance and quality audits
Champion initiatives like our “Happy Table” experience across sites
This is a dynamic, impactful role with statewide influence, making a direct difference in resident experience and service quality.
About You: Hospitality Heart, Leadership Mind

An experienced leader in hospitality, culinary services or aged care support
Passionate about people – both staff and residents
Skilled at building systems and leading change
Collaborative, emotionally intelligent, and organised
You Bring:

A tertiary qualification in Hospitality Management or Culinary Arts
5+ years' leadership experience in a similar setting
Strong knowledge of food safety and aged care standards
Budget and project management skills
A valid Police Check, NDIS Worker Screening, and QLD Driver’s Licence
Why Choose Us?

Learning and development opportunities
Salary packaging, enjoy up to $15,++0 of your salary tax-free! - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed- and you take home more pay!
Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support
Access to the Lutheran Services Employee Wellbeing Program, 5 to Thrive.
Apply Now! Please attach your resume, complete the application form and the questions below.
To view the position description, please click here.

 
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