Manager Digital Banking

• Drive the digital capability roadmap for CPBB India by liaising closely with relevant business and support functions and closely tracking the competitive and regulatory environment. • Key focus areas will be across front end changes (i.e. client facing capability rollouts), backend digitization to drive cost efficiencies and capabilities to enable our front-line teams. Client facing changes will be a combination of sales related capabilities as well as engagement and servicing. • Another key focus area will be driving the digital NPS. Strategy • Digital adoption: Drive digital adoption for: • Drive adoption of Digital channels for servicing needs in line with the corporate plan • Digital channels (Internet banking, SC Mobile, SC UPI, EB App, Wealth App) • Adoption of new payment initiatives like UPI, Bharat QR, BBPS, Visa Checkout etc. Business • Key Performance Indicators • Monetization of digital assets and capabilities (revenue generation and cost efficiencies) • Relative competitive rating in Digital NPS on the back of capability roll-outs • Digitally active client by channel / platform in line with the corporate plan • Total growth in Digital transactions • Financial: • Money transfers; Utility payments • Third party services (EB App) • Deposits & Mutual funds • Credit card payments; Payment gateway transactions • Non-Financial: • Service requests • Data locker • Statement and advises adoption • No. of financial transactions per active customer • Incremental revenue generated through Digital adoption • Revenue generated from Digital adoption Processes • Will be responsible to implement projects in line with the Bank s project management framework. Risk Management • Ensure compliance with the Bank s IT security, Client authentication and privacy controls. Governance • Will be responsible to ensure compliance with the Group Digital GPS for internet and mobile banking and all new capabilities implemented Regulatory & Business Conduct • Display exemplary conduct and live by the Group s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders • Country and group technology teams • Country Product and segments • Country OPS and CE teams • Country and Group project management team • Country PDU • Country marketing Our Ideal Candidate • 3 4 years work experience • Graduate/ Post graduate, preferably some experience in Digital Banking or Adoption Role Specific Technical Competencies • Data Analytics • Stakeholder Management • Consumer Marketing