Verified Job
Customer Support / TeleCaller
Manager Customer Arrears and Support
Customer Support / TeleCaller
#417414
Remote / WFH
Job Description
As Manager - Customer Arrears and Support, you'll lead, motivate and develop our Customer Arrears and Support Team, whose role is to minimise arrears and subsequent write off losses achieved through robust collection practices. This critical role reports directly to the National Collections Manager, serving as the second-in-command, actively shaping our customer arrears strategy and contributing valuable insights from collections activities.
Key responsibilities:
Provide strong leadership, fostering a culture of collaboration and excellence.
Manage customer complaints, ensuring prompt and effective resolution.
Optimise team productivity through your expertise in dialler systems.
Present actionable insights and strategies to senior leadership.
Oversee the design and delivery of training programs to enhance collections capabilities.
Key responsibilities:
Provide strong leadership, fostering a culture of collaboration and excellence.
Manage customer complaints, ensuring prompt and effective resolution.
Optimise team productivity through your expertise in dialler systems.
Present actionable insights and strategies to senior leadership.
Oversee the design and delivery of training programs to enhance collections capabilities.
