Manager, Compliance Controls

Full job description
Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9
When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Manager, Compliance Controls - Customer Support COE

About the Role:

We are seeking an experienced and detail-oriented Manager to lead the control and compliance function within our Customer Support Center of Excellence (COE). In this important role, you will be responsible for supporting the development, implementation, and oversight of a framework that ensures compliance with relevant regulations and policies. You will proactively identify and mitigate risks, conduct control assessments, and promote a culture of compliance within the Customer Support organization.

What you’ll do:

Risk Management Control:
Support the development and implementation of a risk management framework for the Customer Support COE, encompassing all lines of business
Contribute to the maintenance of the risk control matrix, ensuring alignment with organizational risk appetite and regulatory requirements
Assist in providing guidance to management on emerging risks and compliance trends within the customer support landscape
Monitor industry best practices and regulatory changes and assist in adapting the risk management framework to maintain compliance
Operational Support:
Assist in the design and implementation of effective operational controls across customer support functions, including work-from-home programs and third-party vendor relationships
Participate in the execution of process and control readiness assessments, identifying and mitigating potential risks
Conduct regular control evaluations, including operating effectiveness testing, to ensure ongoing compliance and identify areas for improvement
Collaborate with cross-functional teams, including Audit, Compliance, ORM, and Legal, to ensure alignment and effective risk management
Potentially manage a small team of risk and compliance professionals, fostering a culture of accountability and continuous improvement (depending on team structure)
Compliance Advisory:
Serve as a subject matter resource, providing guidance and support to the Customer Support team on aspects of risk and compliance
Assist in identifying and investigating potential compliance violations, and support remediation efforts in collaboration with relevant stakeholders
Develop and deliver training programs to enhance risk awareness and compliance knowledge within the Customer Support organization
Prepare reports for management, highlighting key risks, control effectiveness, and remediation plans
What you bring:

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
5+ years of experience in risk management, compliance, or a related field
Solid understanding of risk management frameworks and control principles
Familiarity with relevant regulations and industry best practices related to customer support operations and financial landscape
Strong analytical, problem-solving, and critical thinking skills
Excellent communication (written and verbal), interpersonal and presentation skills
Ability to collaborate effectively with stakeholders at all levels
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Professional certifications such as CPA, CIA, CISA, or CRISC are a plus
Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

1
PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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