Manager Client Service Delivery

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Permanent full time position available

Lead and influence a Client Service Delivery team
Key strategic and people leadership at a senior level


We are seeking a Manager Client Service Delivery who can lead a phone-based Client Service Delivery team in the Napier Region within our Virtual Services unit. This role is reporting to the Regional Manager Client Service Delivery.

You will be responsible for leadership and operational management through the development and maintenance of a high-performance people centric team that delivers high quality phone-based services to clients. Meeting current and future expectations and demand for services, contributing to MSD values, strategic priorities, and outcomes is essential to your ongoing success in this role.

You will possess expert knowledge of how insights and learnings can better enable our client-facing people to give our clients the help and support that they need, when they need it.

A significant part of your role will be establishing credible and enduring relationship with key stakeholders and Ministry staff. This means our ideal candidate needs to be an effective communicator who is comfortable operating at a senior level. An understanding and appreciation of cross-cultural issues and concerns, in particular, knowledge of tikanga Maori, and Pacific peoples' culture is key.

As part of our leadership team, you will bring a fresh perspective and innovative ideas to help deliver on the Ministry's strategic objectives and drive continuous improvement. Your initiative and personal resolve to deliver results will be a noticeable contribution in meeting our collective goals.

Key requirements for the role include:

Proven leadership at a senior level and the ability to influence others.
The ability to work with ambiguity and to move quickly in a dynamic environment.
Experienced in leadership and development of a high performing team.
Strategically influencing and managing relationships with key stakeholders for the betterment of communities and whanau.
Proven ability to manage risk and change.
Ability to relate both verbally and written across all levels of an organization.
Remuneration for this role is applied against band MSS05. The starting salary is from $120,870 to $150,416. Application along this salary scale is dependent on relevant management experience and relativity within the cohort of other managers.

If you are a motivated, talented, senior leader looking to help shape the direction and contribute to a growing, collegial team that is passionate about the challenges ahead, please apply now.

Position Description

http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/manager-client-service-delivery.docx

How to apply

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: Sunday 15th June 2025

Joining us

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-1+ vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-1+ and its variants, unless the role is identified as requiring vaccination at the time.

 
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