Verified Job
Customer Support / TeleCaller
Manager, Client Service
Customer Support / TeleCaller
#707637
Remote / WFH
Job Description
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...
Job Details
Job Title:Manager, Client Service, Media
Job Location:Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the team:
Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizationsoptimizetheir media campaigns,identifytarget audiences, and measure the impact of their marketing efforts. With a focus oncutting edgetechnologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and localexpertiseenable clients to better understand media audiences and their relationships with brands tooptimizeinvestment.
About the role
We areseekinga strategic, client-focused, and detail-orientedManagerto join ourClient Serviceteamin the Media Solutions group.This role iskey tomanaging client relationships, overseeingthe execution ofmedia campaignresearch, and ensuring the delivery of exceptional service andhigh-qualityinsights. You will serve asaprimary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.
PrimaryResponsibilities:
• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimizeefficiency of delivery without sacrifice of quality.
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brandexpertise.
• Utilize various tools and partners to complete studies from start to finish.
• Day to daytasksmayincludestudy setup, survey design, data analysis, reportwritingand presentation of resultsfor med-high complexity projects.
• Ownsand managesproject timelines and quality, collaborating with client teams andacrossdepartments.
• Leadsmeetings to scopeand kick off newprojectsas well astopresent data results toourclients andtheir end clients.
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story buildingandcan leadateam through reportingat varied levels of complexity.
• Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.
• Provides guidance for junior project team members, serving as a go-to for day-to-day questions
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.
Essential Knowledge & Experience
• 2+ years of professional experienceina client servicemarket researchrolewith exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering againsta volume ofcompeting deadlinesat afast pace; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problemsolving
• Exhibits a growth mindset, a can-do attitude, andtheability to take initiative
• Bachelor's degree in market research/marketing or related social science and analytic disciplines
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental,Visionand benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can
understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depthexpertiseof human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highestpriorityand we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand noonesize fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.We'rededicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel likeyou'renot an exact match,we'dlove to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that byapplying tothis opportunity you consent to the personal data you provide to us to be processed andretainedby The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager
The salary range for this role inNew York is79,100.00 - 131,900.00 USDAnnual. Your final base salary will bedeterminedbased on several factors which may include but are not limited to location, work experience, skills, knowledge,educationand/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability
Location
Chicago, N. Green StreetUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Job Details
Job Title:Manager, Client Service, Media
Job Location:Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the team:
Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizationsoptimizetheir media campaigns,identifytarget audiences, and measure the impact of their marketing efforts. With a focus oncutting edgetechnologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and localexpertiseenable clients to better understand media audiences and their relationships with brands tooptimizeinvestment.
About the role
We areseekinga strategic, client-focused, and detail-orientedManagerto join ourClient Serviceteamin the Media Solutions group.This role iskey tomanaging client relationships, overseeingthe execution ofmedia campaignresearch, and ensuring the delivery of exceptional service andhigh-qualityinsights. You will serve asaprimary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.
PrimaryResponsibilities:
• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimizeefficiency of delivery without sacrifice of quality.
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brandexpertise.
• Utilize various tools and partners to complete studies from start to finish.
• Day to daytasksmayincludestudy setup, survey design, data analysis, reportwritingand presentation of resultsfor med-high complexity projects.
• Ownsand managesproject timelines and quality, collaborating with client teams andacrossdepartments.
• Leadsmeetings to scopeand kick off newprojectsas well astopresent data results toourclients andtheir end clients.
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story buildingandcan leadateam through reportingat varied levels of complexity.
• Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.
• Provides guidance for junior project team members, serving as a go-to for day-to-day questions
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.
Essential Knowledge & Experience
• 2+ years of professional experienceina client servicemarket researchrolewith exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering againsta volume ofcompeting deadlinesat afast pace; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problemsolving
• Exhibits a growth mindset, a can-do attitude, andtheability to take initiative
• Bachelor's degree in market research/marketing or related social science and analytic disciplines
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental,Visionand benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can
understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depthexpertiseof human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highestpriorityand we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand noonesize fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.We'rededicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel likeyou'renot an exact match,we'dlove to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that byapplying tothis opportunity you consent to the personal data you provide to us to be processed andretainedby The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager
The salary range for this role inNew York is79,100.00 - 131,900.00 USDAnnual. Your final base salary will bedeterminedbased on several factors which may include but are not limited to location, work experience, skills, knowledge,educationand/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability
Location
Chicago, N. Green StreetUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
