Verified Job
Real Estate
Maintenance & Property Operations Coordinator
Real Estate
#43406
Remote / WFH
O'Neal Vacation Rentals
Job Description
Position: Maintenance & Property Operations Coordinator
About O'Neal Vacation Rentals
O'Neal Vacation Rentals (OVR) is a locally owned vacation rental management company based in Santa Cruz County. We manage nearly 100 vacation homes and are known for delivering exceptional service to both homeowners and guests. Our mission is simple: care for every home as if it were our own and create outstanding guest experiences that drive five-star reviews and homeowner trust.
We are a fast-growing company that values accountability, ownership, innovation, and teamwork. We move quickly, solve problems proactively, and continuously look for ways to improve.
Position Overview
The Maintenance & Property Operations Coordinators serve as the operational hub for all property maintenance activities across our portfolio. This role is responsible for coordinating repairs, managing vendor relationships, communicating with homeowners and guests, and ensuring maintenance issues are resolved quickly and professionally.
Success in this role requires exceptional organization, urgency, problem-solving skills, and the ability to manage multiple priorities simultaneously. The ideal candidate thrives in a fast-paced environment, communicates confidently, and takes ownership of outcomes rather than simply completing tasks.
Key Responsibilities
Maintenance Coordination & Vendor Management
Coordinate maintenance and repair work across all managed properties
Dispatch vendors, technicians, and handymen based on priority and urgency
Monitor progress of open work orders and ensure timely completion
Verify quality of completed work and follow up when standards are not met
Build and maintain strong relationships with vendors and service providers
Obtain estimates, approvals, and scheduling commitments from vendors
Identify opportunities to improve response times, costs, and service quality
Homeowner Communication
Communicate with homeowners regarding maintenance needs, repair recommendations, estimates, and approvals
Provide timely updates on active projects and ongoing repairs
Help homeowners make informed decisions while protecting their property and investment
Guest Experience Support
Coordinate maintenance solutions during guest stays with minimal disruption
Communicate professionally with guests regarding repair visits and issue resolution
Work closely with Guest Support to ensure maintenance issues do not negatively impact the guest experience
Property Operations
Assist with property inspections as needed
Troubleshoot basic property issues including smart locks, WiFi, thermostats, TVs, lighting, and other common vacation rental systems
Coordinate deliveries and inventory-related maintenance supplies
Help ensure properties remain safe, functional, and guest-ready
Team Collaboration
Work closely with Operations, Guest Support, Housekeeping, and Leadership teams
Participate in team meetings and operational planning
Contribute ideas that improve efficiency, systems, and service quality
What Success Looks Like
Maintenance issues are resolved quickly and effectively
Homeowners receive proactive communication and trust OVR's recommendations
Vendors show up when scheduled and complete work to standard
Guest-impacting issues are minimized and resolved with urgency
Work orders are organized, documented, and tracked accurately
Team members can rely on you to follow through and own outcomes
Work Hours
Sunday: 9am to 6pm (with 1-hour lunch break)
Monday: 9am to 6pm (with 1-hour lunch break)
Tuesday: OFF
Wednesday: OFF
Thursday: 9am to 6pm (with 1-hour lunch break)
Friday: 9am to 6pm (with 1-hour lunch break)
Saturday: 9am to 6pm (with 1-hour lunch break)
Qualifications
Strong organizational and project coordination skills
Excellent verbal and written communication
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving and critical-thinking abilities
Experience coordinating vendors, contractors, maintenance, hospitality, property management, construction, or operations preferred
Comfortable using software, mobile apps, and technology platforms
Highly responsive, dependable, and detail-oriented
Ability to remain calm and professional under pressure
Valid driver's license and reliable transportation
Physical Requirements
Ability to walk properties and conduct inspections
Ability to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally
Ability to bend, kneel, squat, climb stairs, and perform light troubleshooting activities
Why Join OVR
Work with a growing local company that values its people
Be part of a high-performing and supportive team
Opportunity for professional growth and increased responsibility
Make a direct impact on homeowner satisfaction and guest experiences
Competitive compensation based on experience
This position description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of responsibilities.
Pay: $20.00 - $25.00 per hour
About O'Neal Vacation Rentals
O'Neal Vacation Rentals (OVR) is a locally owned vacation rental management company based in Santa Cruz County. We manage nearly 100 vacation homes and are known for delivering exceptional service to both homeowners and guests. Our mission is simple: care for every home as if it were our own and create outstanding guest experiences that drive five-star reviews and homeowner trust.
We are a fast-growing company that values accountability, ownership, innovation, and teamwork. We move quickly, solve problems proactively, and continuously look for ways to improve.
Position Overview
The Maintenance & Property Operations Coordinators serve as the operational hub for all property maintenance activities across our portfolio. This role is responsible for coordinating repairs, managing vendor relationships, communicating with homeowners and guests, and ensuring maintenance issues are resolved quickly and professionally.
Success in this role requires exceptional organization, urgency, problem-solving skills, and the ability to manage multiple priorities simultaneously. The ideal candidate thrives in a fast-paced environment, communicates confidently, and takes ownership of outcomes rather than simply completing tasks.
Key Responsibilities
Maintenance Coordination & Vendor Management
Coordinate maintenance and repair work across all managed properties
Dispatch vendors, technicians, and handymen based on priority and urgency
Monitor progress of open work orders and ensure timely completion
Verify quality of completed work and follow up when standards are not met
Build and maintain strong relationships with vendors and service providers
Obtain estimates, approvals, and scheduling commitments from vendors
Identify opportunities to improve response times, costs, and service quality
Homeowner Communication
Communicate with homeowners regarding maintenance needs, repair recommendations, estimates, and approvals
Provide timely updates on active projects and ongoing repairs
Help homeowners make informed decisions while protecting their property and investment
Guest Experience Support
Coordinate maintenance solutions during guest stays with minimal disruption
Communicate professionally with guests regarding repair visits and issue resolution
Work closely with Guest Support to ensure maintenance issues do not negatively impact the guest experience
Property Operations
Assist with property inspections as needed
Troubleshoot basic property issues including smart locks, WiFi, thermostats, TVs, lighting, and other common vacation rental systems
Coordinate deliveries and inventory-related maintenance supplies
Help ensure properties remain safe, functional, and guest-ready
Team Collaboration
Work closely with Operations, Guest Support, Housekeeping, and Leadership teams
Participate in team meetings and operational planning
Contribute ideas that improve efficiency, systems, and service quality
What Success Looks Like
Maintenance issues are resolved quickly and effectively
Homeowners receive proactive communication and trust OVR's recommendations
Vendors show up when scheduled and complete work to standard
Guest-impacting issues are minimized and resolved with urgency
Work orders are organized, documented, and tracked accurately
Team members can rely on you to follow through and own outcomes
Work Hours
Sunday: 9am to 6pm (with 1-hour lunch break)
Monday: 9am to 6pm (with 1-hour lunch break)
Tuesday: OFF
Wednesday: OFF
Thursday: 9am to 6pm (with 1-hour lunch break)
Friday: 9am to 6pm (with 1-hour lunch break)
Saturday: 9am to 6pm (with 1-hour lunch break)
Qualifications
Strong organizational and project coordination skills
Excellent verbal and written communication
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving and critical-thinking abilities
Experience coordinating vendors, contractors, maintenance, hospitality, property management, construction, or operations preferred
Comfortable using software, mobile apps, and technology platforms
Highly responsive, dependable, and detail-oriented
Ability to remain calm and professional under pressure
Valid driver's license and reliable transportation
Physical Requirements
Ability to walk properties and conduct inspections
Ability to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally
Ability to bend, kneel, squat, climb stairs, and perform light troubleshooting activities
Why Join OVR
Work with a growing local company that values its people
Be part of a high-performing and supportive team
Opportunity for professional growth and increased responsibility
Make a direct impact on homeowner satisfaction and guest experiences
Competitive compensation based on experience
This position description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of responsibilities.
Pay: $20.00 - $25.00 per hour
