Verified Job
Restaurant - Food Service
Luxury Hotel Operations Manager
Restaurant - Food Service
#541694
Remote / WFH
Job Description
Company Overview
The St. Regis Hotels and Resorts brand is renowned for its timeless glamour and vanguard spirit, delivering exquisite experiences at over 50 luxury hotels and resorts worldwide. With a rich history dating back to the debut of The St. Regis hotel in New York by John Jacob Astor IV, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all guests, flawlessly delivered by a team of gracious hosts combining classic sophistication and modern sensibility.
Job Summary
This leadership role champions the strategic business growth of the Rooms department, focusing on developing and implementing departmental strategies that align with the brand's business vision. As a key member of the property's leadership team, you will work closely with direct reports to drive operational excellence, foster employee engagement, and deliver exceptional customer experiences.
Key Responsibilities
• Lead the Rooms team to champion the brand's service vision and develop an operational strategy aligned with the brand's business strategy
• Analyze service issues, identify trends, and develop solutions to improve guest satisfaction and loyalty
• Monitor and manage room rates, specials, and promotions to optimize revenue and occupancy
• Review and audit expenses to ensure cost-effectiveness and efficiency
• Coach and support operations teams to effectively manage wages, controllable expenses, and occupancy
• Ensure seamless communication with guests, respond to complaints, and resolve issues promptly
Requirements
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area, OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major and 2 years of experience
• Strong leadership skills, ability to motivate and inspire teams, and excellent communication and problem-solving skills
• Ability to analyze data, identify trends, and make informed decisions to drive business growth
• Experience in managing budgets, forecasting revenue, and controlling expenses
• Proven track record of delivering exceptional customer experiences and driving guest satisfaction
Benefits
As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for growth and development within our global organization.
The St. Regis Hotels and Resorts brand is renowned for its timeless glamour and vanguard spirit, delivering exquisite experiences at over 50 luxury hotels and resorts worldwide. With a rich history dating back to the debut of The St. Regis hotel in New York by John Jacob Astor IV, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all guests, flawlessly delivered by a team of gracious hosts combining classic sophistication and modern sensibility.
Job Summary
This leadership role champions the strategic business growth of the Rooms department, focusing on developing and implementing departmental strategies that align with the brand's business vision. As a key member of the property's leadership team, you will work closely with direct reports to drive operational excellence, foster employee engagement, and deliver exceptional customer experiences.
Key Responsibilities
• Lead the Rooms team to champion the brand's service vision and develop an operational strategy aligned with the brand's business strategy
• Analyze service issues, identify trends, and develop solutions to improve guest satisfaction and loyalty
• Monitor and manage room rates, specials, and promotions to optimize revenue and occupancy
• Review and audit expenses to ensure cost-effectiveness and efficiency
• Coach and support operations teams to effectively manage wages, controllable expenses, and occupancy
• Ensure seamless communication with guests, respond to complaints, and resolve issues promptly
Requirements
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area, OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major and 2 years of experience
• Strong leadership skills, ability to motivate and inspire teams, and excellent communication and problem-solving skills
• Ability to analyze data, identify trends, and make informed decisions to drive business growth
• Experience in managing budgets, forecasting revenue, and controlling expenses
• Proven track record of delivering exceptional customer experiences and driving guest satisfaction
Benefits
As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for growth and development within our global organization.
