Logistics Warehouse Lead

Full job description
Job Description
Changing Lives, Transforming Careers

At Amplifon, we're more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.

Here, you'll find all the support, tools, and opportunities you need to grow, whether it's through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Position Purpose

The role of the Warehouse Lead is to take responsibility for the smooth running of Amplifon Australia warehousing function, actively overseeing and monitoring the receipt, orders, returns, assembly, and dispatch of goods. This includes the management of all clinic orders and leading the team to ensure accurate and timely and dispatch of hearing aids, accessories, batteries, audiology equipment, brochures and other items and other associated processes. This role is pivotal in leading the strategic expansion of the warehouse capabilities supporting overall supply chain strategic initiatives.

KEY RESPONSIBILITIES

Day to Day

Accountability for all BAU warehouse operations and the warehousing team, including responsibilty for the end to end order fulfilment - inbound/outbound/returns/inventory
Actively monitor of all clinic orders and outbound status - monitor KPI's
Continuous improvements/process improvements to embed a robust platform for further expansion
Ensure QC for outbound orders
Maintain updated SOP documentations for key process flows
Provide insights monthly to global Supply Chain
Oversee warehouse inventory management and work closely with Planning Inventory Specialist
Key contact for courier partners freight forwarder - monitor volume, trends, and cost
Overseeing cycle count full stocktake in the warehouse adhering to financial audit requirement
Overseeing accurate and timely receipting of inwards goods into central warehouse (count and put away) hearing aids, accessories, stationery, batteries, audiology equipment and other items (hereafter referred to as Stock)
Daily/weekly order monitoring of the fulfillment of stock orders from central warehouse
Future Daily order fulfillment of HA orders from central warehouse to clinics
Accurate and timely picking, packing and distribution of Fox Web to customers
Accurate recording stock adjustments into Amplifon database (Oracle) to maintain robust inventory
Overseeing the physical return flow, support Returns Specialist and end to end credit note recovery process - monthly montioring KPI's
Implement exception reports inc. Out of Stock, order fulfillment tracking.

Project Opera
Own the strategic planning of further expansion of the central warehouse for 1AUS (Amplifon, Bay and Attune)
Assess, design and delivery a phase 1 centralised return flow in 2025
Assess, develop and delivery a business case for a 1 AUS centralised model

Team management
Directly responsible for the management, engagement, and development of logistics team
Support the recruitment, training, and induction of new staff in the team
Track and address daily operational issues including people management and team's workload and activity
Monitor and address technical issues to relevant stakeholders in a timely manner
Monitor team's activities to ensure best performance of list and variety of tasks for team.
Support Head of Supply Chain and/or Supply Chain Manager as and when required, including gathering information and resolve issues
Manage the required resources for causals and/or sick/annual leave.

As required
Distribution of marketing material and other mail outs to clinic
Provision of required information and documents for internal and external stakeholders
Identify and implement process improvement and internal controls
Project support/involvement - WMS/1PC

Skills and Experiences
Bachelor's degree in Logistics, Supply Chain Management or related field.
Proven Experience in Warehouse management, Logistics or Warehouse Operations (5+ year).
Knowledge in Warehouse Management System (WMS) Enterprise Resource Management (ERP)
Experience in implementing process improvements logistics solution
Leadership with experience in building team and cross functional collaboration
Excellent stakeholder management skills, with the ability to influence and collaborate with senior leaders, suppliers and external partners.
Demonstrated ability to innovate and improve operational processes, forward reverse logistics.
Data driven decision-making approach with a keen eye for identifying trends and insights to drive cost optimisation.
Strong verbal and written communication skills with ability to communicate effectively with stakeholders at all levels
Ability to present complex data solutions in an easy to understand to non-technical stakeholders.
Strategic thinker with innovative mindset
Strong proglem-solving skills and a proactive approach to overcoming challenes
Ability to thrive in fast paced environment
Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply. Read more