Logistics Team Manager - Supplier Support

Delivering Reliability:

We're seeking a skilled Senior Executive to oversee our Supplier Helpline and guide the Telecalling Team. The ideal candidate will have experience in managing teams and supporting suppliers, preferably in the logistics industry.

The key responsibilities of this role include:
• Handling customer inquiries and resolving issues in a timely manner
• Leading and developing the Telecalling Team to achieve their best performance
• Guiding the team on handling complex queries related to payments, balances, and other business operations
• Tracking and escalating supplier issues to the relevant departments
• Taking ownership of dispute resolution and ensuring supplier satisfaction
• Fostering smooth communication and resolving issues efficiently

Requirements:
• Proven experience in team management and supplier support
• Excellent communication and problem-solving skills
• Ability to work under pressure and handle high-volume tasks
• Strong coordination and follow-up skills to resolve issues effectively

This role offers an exciting opportunity to contribute to the growth and success of our organization. Read more