Logistics Coordinator

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Market Delivery Associate. This role will involve supporting delivery operations for internal and external customers, ensuring exceptional customer experiences and resolving any issues that may arise.

As a Market Delivery Associate, you will be responsible for collaborating with team members in-office to solve logistic challenges, handling multiple tasks in a fast-paced environment, and utilizing knowledge of Home Delivery XDT operations to tackle daily tasks such as alerts and queues, processing customer order changes, and utilizing multiple order management systems.

This is an excellent opportunity to work in a dynamic and fast-paced environment, where your contributions will directly impact customer satisfaction and brand loyalty. If you have strong communication skills, experience in customer service, and a passion for logistics, we encourage you to apply for this exciting role!

Key Responsibilities:
Support delivery operations for internal (stores/contact center) and external customers (DIY and Pro Customers).
Communicate with customers to gather feedback and enhance in-home delivery experiences.
Handle multiple tasks in a fast-paced environment, delivering business results.
Utilize knowledge of Home Delivery XDT operations.
Perform daily tasks such as working alerts and queues, processing customer order changes, and utilizing multiple order management systems.
Manage customer escalated issues and Executive Care opportunities for immediate resolutions.


What We Offer:
A competitive salary and benefits package.
The opportunity to work with a leading retailer in the home improvement industry.
Ongoing training and development opportunities to help you grow in your career. Read more