Linux System Admin Level 1

Linux System Admin Level 1 to help support our customer base, both directly & indirectly. Activity required interaction with application software and operating systems to diagnose & resolve unique, non- recurring problems in Hosting Environment

Major Duties /Responsibilities
• Treat all customers in a professional, respectful manner
• Handling Technical support tickets from web hosting customers
• Supporting the roll-out of new applications
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
• Troubleshooting a variety of technical issues customers are having with their web hosting services
• Prioritizing and managing many open Ticket at one time

Successfully completes other duties and projects as assigned.
• Qualification, Knowledge, Skill & Abilities
• Computer Knowledge, Good Communication, Preferably B.Tech.
• Red Hat Certified Engineer (RHCE) Preferred
• Willing to work in a 24*7 Environment
• Experience with Hosting Control Panels (CPanel/WHM/Plesk)
• Basic installation, server security, server monitoring
• Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
• Installation and modification of Apache, Bind, DNS, PHP, MariaDB, Perl
• Managing server Backup/Restore
• DNS Management
• Ability to work well with a team, constantly changed environment and follow instructions from supervisors and senior colleagues
• Confident and passionate
• Organizational skills with the ability to multitask by talking, using technology and listening
• Ability to troubleshoot web hosting and technical procedures as needed