Lifestyle Advisor - Casual

Job No: BC31+4
Location: Blacktown, NSW
Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community, and more than 180 different birthplaces and languages.

With $24.8 billion regional economy, Blacktown City is also home to 30,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Our Key Venues section oversees all of our aquatic and leisure centres. We deliver first-class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure and we give every visitor and customer a safe and memorable experience. Our values are teamwork, customer focus, innovation and commitment to safety.

Blacktown Leisure Centre Stanhope is an award-winning multi-purpose facility that offers high-quality programs and services. It includes an indoor aquatic centre with a 25 metre 10 lane lap pool, a wave pool, a program pool, a 4 court stadium, and a 16 plexi-cushion courts, as well as a health and fitness centre, crèche, and function room facilities.

We are looking for customer focused and bubbly individuals who have a passion for membership services, health and fitness sales to join our Key Venues team as Casual Lifestyle Advisors.

Position purpose:

The role includes:

providing excellent customer service to current, and prospective members at Blacktown Leisure Centre Stanhope
attending to all customers of the centre regarding membership services and to all incoming membership services telephone calls
conducting tours of the centre for visitors or new members in accordance with sales system procedures and protocols
conducting follow-up telephone calls, and emails on all membership service enquiries.
If you have fitness services experience in a similar role, and are driven to exceed members expectations, then this is the role for you!

Qualifications and experience


Essential:

Experience in a sales program within a similar environment
Experience in the development and implementation of sales, membership services, members events and loyalty programs
Experience in computers and database management
Experience working both within a team environment and as a ‘self-starter’.
Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

Entry level for this role starts at $30.4424 per hour plus 25% casual loading
Penalty rates apply for weekend shifts
Casual hours
Trainee rates apply for applicants under 1+ years of age
Employee benefits such as leave entitlements (where applicable), 11.5% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.
Our commitment to safety


Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.


using our fast and easy-to-use online application process:

Have your resume and any other relevant documentation ready to attach.
Have a personal email address ready to use and complete your application without 'logging-out' of the system.
Review the questions and decide on your responses before commencing your application.

Best of luck.

Closing date: Friday 2 May 2025, 11.5+ pm

Contact officer: Christine Carter on +421 2614

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