Legal Client Support Officer

Location: Orange, NSW, AU, 2800
Req ID: 74++4
Join our dynamic team at Legal Aid in Orange (Local Talent Pool)

Ongoing full-time position for a Legal and Client Support Officer Grade 3/4 – 35 hours a week

Competitive salary from $82,1+3 to $+0,001 per year



About us

Legal Aid NSW helps people with their legal problems. We can help people with most criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution.

The Orange Legal Aid office is a busy mixed practice, with criminal, family and civil lawyers, as well as specialist services. We provide legal services to disadvantaged people in Orange and surrounding towns in the central tablelands, including Bathurst, Lithgow, Cowra, Parkes and Forbes.

Orange is a thriving regional centre, home to acclaimed restaurants and wineries, parks and gardens, with quality local music and art scenes, and near quaint heritage villages to explore.


About the role

We have an exciting opportunity for an ongoing Legal and Client Support Officer, Clerk Grade 3/4 to join our vibrant administration division at the Orange Legal Aid office.

As the first point of contact, you'll engage with clients facing complex legal and non-legal challenges, providing essential information and coordinating the support they need. Your role is crucial in ensuring our clients receive the best possible outcomes while offering clerical and legal administrative support to our dedicated legal teams.

Join us and be part of a team passionate about making a difference.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months at the Orange office only.

About you


You are a committed, client focussed team member. You are a team player who delivers consistent quality services in a high-volume environment. Your high-level communication skills support you in dealing with our clients and legal staff interactions. These interactions include reception, phone and legal administrative functions.

Apply now and embark on a rewarding career journey with Legal Aid NSW!

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.



WHY YOU SHOULD JOIN LEGAL AID NSW!


We are committed to diversity and inclusion


We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.


We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.



Other benefits of working with us

You will have access to training, development and mentoring opportunities.

We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role

You must:

be willing to do a Criminal Record Check

hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

live in NSW or willing to relocate to NSW


How to apply


Your application must include:

your resume (no more than 5 pages)

cover letter (no more than 2 pages). In your cover letter, please address the following two targeted questions:


Please describe a time when you had to manage multiple tasks with tight deadlines. How did you ensure everything was completed on time and to a high standard?

Please describe an instance where you went above and beyond to assist a client. What motivated you to do so, and what was the result?

You MUST submit your application online. Applications received late or by email, will NOT be accepted.

Make sure your application is complete, and you have answered all questions before you submit.


We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

If you have questions about the role, you can contact the Talent Acquisition Business Partner – Axel Maire on email: Axel.Maire@legalaid.nsw.gov.au.
If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a Role
Working at Legal Aid NSW

Closing Date: Sunday 22nd June 2025, 11.5+pm
 
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