Verified Job
Customer Support / TeleCaller
Lead Tour Guide
Customer Support / TeleCaller
#701005
Remote / WFH
Job Description
Lead Tour Guide – Premium Small-Group Experiences About See Sight Tours
See Sight Tours started with one van and one simple belief:
A great guide can transform a trip into a memory that lasts a lifetime.
Fast forward. We now operate across North America and are expanding aggressively. We are known for small-group, personal, high-touch experiences that guests rave about.
We don’t compete on low prices or mass tourism.We win because of our guides.
As we grow, we are raising the bar even higher.
That’s where you come in.
The Role
We’re looking for a Lead Tour Guide who sets the standard in their city.
This is not just a guiding role.This is a leadership position.
You will:
Deliver exceptional, 5-star tours
Mentor and elevate other guides
Protect the guest experience at all costs
Own the quality bar in your market
If you are calm under pressure, naturally authoritative, and take pride in high standards, you’ll thrive here.
What a Lead Guide Means to Us
A Lead Guide is someone:
Guests mention by name in reviews
Who can handle traffic, weather, delays, and surprises without breaking rhythm
Who keeps tours tight, smooth, and on time
Who makes new guides better simply by being around them
A Lead Guide creates “effortless days” for guests.Even when the day isn’t effortless behind the scenes.
What You’ll Be DoingDeliver Exceptional Tours
Lead small-group and private tours with confidence and warmth
Create engaging, accurate, story-driven experiences
Maintain tight timing, clean routing, and seamless transitions
Anticipate guest needs before they ask
Operate safely and professionally at all times
Ensure vehicle comfort and presentation meet company standards before every departure
Lead by Example
Model premium hospitality standards
Raise the bar across the guiding team
Protect brand accuracy and inclusions
Represent the company professionally in every interaction
Coach & Develop Guides
Support onboarding and training
Conduct structured ride-alongs and documented feedback sessions
Help improve storytelling, pacing, and guest engagement
Share best practices that elevate the team
Participate in weekly calibration meetings to align guiding standards across the market
Solve Problems in Real Time
Handle disruptions calmly and confidently
Re-plan smoothly when necessary
Communicate clearly during unexpected situations
Use structured recovery language during delays: clear update, reassurance, plan, and timeframe
Escalate early when needed
Team Administration & Field Leadership
Oversee scheduling coordination and staffing coverage
Act as the primary communication bridge between guides and Operations
Manage day-to-day team support, accountability, and professionalism
Proactively identify and escalate operational risks
Participate in review analysis and improvement discussions
Ensure alignment with company standards and expectations
No excuses. No chaos. No blame-shifting.
Who You Are
You are not just charismatic.
You are:
Calm under pressure
Highly punctual and organized
Naturally confident but warm
Emotionally intelligent
Proactive in guest care
Comfortable giving and receiving feedback
Passionate about your city and storytelling
You don’t need perfect conditions to perform well.
You create great outcomes in imperfect situations.
Requirements
Valid driver’s license with clean driving record
Strong storytelling and communication skills
Leadership presence
Weekend, evening and peak-season availability
Fluent in English (additional languages are an asset)
Strong problem-solving ability
Why Join Us
This is not a “just run the tour” role.
You will directly influence:
The guest experience
The performance of other guides
The reputation of your city’s tours
The future leaders of the company
What we offer:
Competitive hourly pay + tips
Leadership growth opportunities
Direct impact on a fast-scaling hospitality brand
The opportunity to showcase your city to travelers from around the world
If you’re ready to lead from the front and raise the standard, we’d love to meet you.
Apply with your resume and a short note explaining why you meet the Lead Guide standard.
Job Type: Seasonal
Pay: $20.00-$22.50 per hour
Application question(s):
Tell us about a time you had to stay calm while managing an unexpected problem in front of customers or a group. What did you do, and what was the outcome?
Describe a time you helped improve someone else’s performance (coworker, teammate, employee, etc.). What did you do and what changed?
What does delivering a 5-star customer experience mean to you, and how would you ensure consistency day after day?
Lead Guides in Niagara Falls collaborate on routing and operational decisions with 1–2 other Lead Guides. Tell us about a time you worked in a shared leadership or team-based decision environment. How did you handle differing opinions?
Tell us about a time you made a mistake in a leadership or customer-facing situation. How did you handle it, and what did you learn?
Work Location: In person
See Sight Tours started with one van and one simple belief:
A great guide can transform a trip into a memory that lasts a lifetime.
Fast forward. We now operate across North America and are expanding aggressively. We are known for small-group, personal, high-touch experiences that guests rave about.
We don’t compete on low prices or mass tourism.We win because of our guides.
As we grow, we are raising the bar even higher.
That’s where you come in.
The Role
We’re looking for a Lead Tour Guide who sets the standard in their city.
This is not just a guiding role.This is a leadership position.
You will:
Deliver exceptional, 5-star tours
Mentor and elevate other guides
Protect the guest experience at all costs
Own the quality bar in your market
If you are calm under pressure, naturally authoritative, and take pride in high standards, you’ll thrive here.
What a Lead Guide Means to Us
A Lead Guide is someone:
Guests mention by name in reviews
Who can handle traffic, weather, delays, and surprises without breaking rhythm
Who keeps tours tight, smooth, and on time
Who makes new guides better simply by being around them
A Lead Guide creates “effortless days” for guests.Even when the day isn’t effortless behind the scenes.
What You’ll Be DoingDeliver Exceptional Tours
Lead small-group and private tours with confidence and warmth
Create engaging, accurate, story-driven experiences
Maintain tight timing, clean routing, and seamless transitions
Anticipate guest needs before they ask
Operate safely and professionally at all times
Ensure vehicle comfort and presentation meet company standards before every departure
Lead by Example
Model premium hospitality standards
Raise the bar across the guiding team
Protect brand accuracy and inclusions
Represent the company professionally in every interaction
Coach & Develop Guides
Support onboarding and training
Conduct structured ride-alongs and documented feedback sessions
Help improve storytelling, pacing, and guest engagement
Share best practices that elevate the team
Participate in weekly calibration meetings to align guiding standards across the market
Solve Problems in Real Time
Handle disruptions calmly and confidently
Re-plan smoothly when necessary
Communicate clearly during unexpected situations
Use structured recovery language during delays: clear update, reassurance, plan, and timeframe
Escalate early when needed
Team Administration & Field Leadership
Oversee scheduling coordination and staffing coverage
Act as the primary communication bridge between guides and Operations
Manage day-to-day team support, accountability, and professionalism
Proactively identify and escalate operational risks
Participate in review analysis and improvement discussions
Ensure alignment with company standards and expectations
No excuses. No chaos. No blame-shifting.
Who You Are
You are not just charismatic.
You are:
Calm under pressure
Highly punctual and organized
Naturally confident but warm
Emotionally intelligent
Proactive in guest care
Comfortable giving and receiving feedback
Passionate about your city and storytelling
You don’t need perfect conditions to perform well.
You create great outcomes in imperfect situations.
Requirements
Valid driver’s license with clean driving record
Strong storytelling and communication skills
Leadership presence
Weekend, evening and peak-season availability
Fluent in English (additional languages are an asset)
Strong problem-solving ability
Why Join Us
This is not a “just run the tour” role.
You will directly influence:
The guest experience
The performance of other guides
The reputation of your city’s tours
The future leaders of the company
What we offer:
Competitive hourly pay + tips
Leadership growth opportunities
Direct impact on a fast-scaling hospitality brand
The opportunity to showcase your city to travelers from around the world
If you’re ready to lead from the front and raise the standard, we’d love to meet you.
Apply with your resume and a short note explaining why you meet the Lead Guide standard.
Job Type: Seasonal
Pay: $20.00-$22.50 per hour
Application question(s):
Tell us about a time you had to stay calm while managing an unexpected problem in front of customers or a group. What did you do, and what was the outcome?
Describe a time you helped improve someone else’s performance (coworker, teammate, employee, etc.). What did you do and what changed?
What does delivering a 5-star customer experience mean to you, and how would you ensure consistency day after day?
Lead Guides in Niagara Falls collaborate on routing and operational decisions with 1–2 other Lead Guides. Tell us about a time you worked in a shared leadership or team-based decision environment. How did you handle differing opinions?
Tell us about a time you made a mistake in a leadership or customer-facing situation. How did you handle it, and what did you learn?
Work Location: In person
