Lead Technical Writer

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Lead Technical Writer

BrowserStack
Mumbai, Maharashtra
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23 hours agoFull–time
Description

About the Company:

BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites across various browsers on different operating systems and mobile devices. 45,000+ customers rely on BrowserStack to deliver quality products and services at scale, and over 4 Million developers and test engineers test for companies around the world, including Google, Twitter, Microsoft, Oracle, MasterCard, and Barclays.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision to build the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation. The round was led by BOND, with participation from Insight Partners and existing investor Accel.

We have also recently announced that we would be a remote-first company, with a presence in India, USA and Ireland.

BrowserStack is also a Great Place to Work certified company. With its employee-centric approach, BrowserStack has fostered a strong culture that values openness, collaboration, ownership, and ambitiousness.

The Team

Reporting to the Manager / Lead - Performance Marketing, your primary focus will be on crafting compelling content to appeal to a developer audience across channels, with a deep focus on understanding user intent, product features and the general market. The role also requires working with multiple other teams such as Product Marketing, Design and Engineering to drive results.

The Role

A Technical Writer at BrowserStack:
• Builds high-quality, rich technical content in easy-to-understand plain, clear, and simple language
• Creates templates for other writers to leverage
• Contributes to setting process and building the style guide
• Independently owns the documentation roadmap for BrowserStack products
• Works with Product Managers, the Design team, and Engineering to build the documentation roadmap for their product
• Develops a solid understanding of the product to try, code, test, and also simulate user's behaviour with the content
• Sets up IDEs and debugs a few lines of code
• Translates code snippets in one programming language to other programming languages
• Acts as a mentor to new colleagues and helps onboard them with self-sufficient onboarding documentation
• Helps create e-learning content. They work with SMEs to come up with educational content, assignments, assessments, exercises, and MCQs
• Understands the LMS workflow to upload, modify, and ensure the quality of course content

Requirements:

Technical Skills:
• A solid understanding of computer science fundamentals
• 7- 12 years of experience in building technical developer documentation, API documents, or creating educational content in technology companies
• Sound knowledge of version control tools like Git, software development lifecycle, DevOps tools like Jenkins and test practices (does not have to be in a professional context)
• Comfortable with IDEs (VSCode), APIs, and programming language (any) to understand the concepts and convert to user-understandable formats
• Can read and understand code in any one language. Should be able to use tools like Google to translate code into other languages
• Has working experience of Markdown

Soft Skills:
• Be a team player - work with our world-class engineers and designers to come up with creative and elegant solutions to complex problems.
• Ability to own the documentation for multiple products. Work with Product Managers to identify the need for documentation, engineers to gather inputs, and finally see the new content creation to Production.
• Great communication and collaboration skills
• Should be able to mentor junior writers and help eliminate roadblocks

We believe in direct ownership of ideas and responsibilities in an environment where you get to learn a wide array of bleeding-edge skills. We're looking for talented, passionate, and creative people, willing to give their 100 percent to building a high-class web product.

In exchange, we'll provide you with some fantastic perks and benefits:

● Competitive salary and benefits

● Generous vacation policy

● Remote First policy allowance

● Medical insurance Read more