Verified Job
IT / Software / Data Analyst
Lead Engineer 5 to 8yrs experience ITOM
IT / Software / Data Analyst
#327472
Remote / WFH
Job Description
Primary Skills
• Servicenow Discovery
Responsibilities
Role:ServiceNow Developer (ITSM, ITAM, ITOM, CSM)
Experience: Lead Engineer 5+ years Role overview: Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM, CSM)
Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions.
Should provide technical expertise to evaluate the impacts and links between structure, people, process and technology The ServiceNow Tech Lead is accountable for configuring and setting up ServiceNow ITSM, ITAM, ITOM & CSM modules to Prodapt’s clients
What we’re looking for:
• Hands-on development experience in the ServiceNow platform notably CSM, ITSM, ITOM, ITAM
• Deep understanding of the key technologies used building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.
• Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions Experience with Agile and Scrum development approaches Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc).
• Experience in loading data into SNOW from third party system using Web Services and Import Sets.
• Should have experience at UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Should be able to create technical documentation for reference and reporting
• Hands-On experience on MID Server Integrations
• Implementation experience in ServiceNow Discovery & ITAM modules
• Hands-on experience in hardware/ software asset reconciliation
• Experience in installing HAM/SAM Modules
• Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment
• Hands-on experience in Creating and maintaining API’s and data integration processes between ServiceNow and other services.
• Should be able to build customized dashboards and reports based on client’s requirements
• Implementation and customization of CSM Portal, Agent Workspace and Service Portal
• Having knowledge on TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred
• Should have experience in deploying packages across test/prod instances
• Having ATF experience is preferred
• Must have interest to coach/mentor junior engineers and deliver assigned tasks
• Should have good slide preparation and presentation skill
• Note: Candidate should be willing to learn new modules in ServiceNow and deliver as per Project requirements
Requirements
Bachelor Degree
• Servicenow Discovery
Responsibilities
Role:ServiceNow Developer (ITSM, ITAM, ITOM, CSM)
Experience: Lead Engineer 5+ years Role overview: Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM, CSM)
Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions.
Should provide technical expertise to evaluate the impacts and links between structure, people, process and technology The ServiceNow Tech Lead is accountable for configuring and setting up ServiceNow ITSM, ITAM, ITOM & CSM modules to Prodapt’s clients
What we’re looking for:
• Hands-on development experience in the ServiceNow platform notably CSM, ITSM, ITOM, ITAM
• Deep understanding of the key technologies used building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.
• Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions Experience with Agile and Scrum development approaches Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc).
• Experience in loading data into SNOW from third party system using Web Services and Import Sets.
• Should have experience at UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Should be able to create technical documentation for reference and reporting
• Hands-On experience on MID Server Integrations
• Implementation experience in ServiceNow Discovery & ITAM modules
• Hands-on experience in hardware/ software asset reconciliation
• Experience in installing HAM/SAM Modules
• Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment
• Hands-on experience in Creating and maintaining API’s and data integration processes between ServiceNow and other services.
• Should be able to build customized dashboards and reports based on client’s requirements
• Implementation and customization of CSM Portal, Agent Workspace and Service Portal
• Having knowledge on TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred
• Should have experience in deploying packages across test/prod instances
• Having ATF experience is preferred
• Must have interest to coach/mentor junior engineers and deliver assigned tasks
• Should have good slide preparation and presentation skill
• Note: Candidate should be willing to learn new modules in ServiceNow and deliver as per Project requirements
Requirements
Bachelor Degree
