Lead Campaign Manager

Job Purpose
• Responsible of Managing Campaign Strategy and delivery for Conversational AI Campaign management use cases across LoBs and Channels
• Upkeep of infra and best in class SLA for campaigns

Roles and Responsibilities

Primary Responsibilities:
• Understand requirements from business and Journey teams on Various campaign (Voice, WA, SMS, eMail etc)
• Work closely with campaign teams (HPE, Business and internal dev team) for friction free execution of campaigns.
• Strategy for multi-model / multi-channel campaigns basis business and tech outcomes
• Work with BIU and MIS teams to identify opportunity to make efficient campaign strategy
• Work with PE team on maintenance of the campaigns and issue resolutions

Secondary Responsibilities:
• Insights for journey and tech delivery teams basis outcomes

Managerial & Leadership Responsibilities - (if applicable): Team Management

Key Success Metrics:
• Number of dial out
• Daily/Weekly/Monthly Connects
• Ensuring stability of dialer application
• Telecom lines performance management
• Monitoring and reducing idle time of the agents

Preferable Technical Qualifications / Certifications
• Business Analysis
• Cisco and LCM / Dialer Management

Mandatory Technical Qualifications / Certifications

Voice-
• Outbound campaigns processes(Voice,Email, Whatsapp and SMS)
• Conversational BOT
• Business Analysis

Behavioral and Soft Skills
• Communication & Interpersonal skills
• Drive, Energy & Action Oriented
• Innovative Thinking
• Organization Commitment (hard working)
• Influencing & Decision making Skills
• Collaboration & Goodwill
• Flexibility & Adaptability
• Customer Focus/Orientation

Experience : 12+ Years

Location- Mumbai - Thane / BKC, Hyderabad

Qualification:
• Graduate- B.E/ B.Tech
• Post Graduate- MBA