Verified Job
Hardware / Network Engineer
LCM Customer CPE Engineer - VOIS-Bangalore
Hardware / Network Engineer
#13633
Remote / WFH
Vodafone
Job Description
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
## About this Role
We are seeking a customer-focused LCM Customer CPE Engineer to support the delivery of lifecycle management mitigation actions across the UK customer CPE estate. This role sits within Enterprise Connectivity Services and focuses on ensuring vulnerabilities, end-of-life risks, and configuration standards are addressed across WAN and LAN environments. The individual will work in a highly collaborative, fast-changing environment that requires flexibility, strong planning, and effective coordination across technical and operational teams
## What you will do
• Deliver in-scope lifecycle management mitigation activities across customer NTE/CPE estates.
• Perform IOS patching, configuration management, vulnerability remediation, and end-of-life management activities on WAN and LAN devices.
• Support the development, maintenance, and continuous improvement of Methods of Procedure (MOPs), providing feedback to technical authorities.
• Contribute to service reliability, service quality, and overall technical delivery performance in line with customer and business objectives.
• Participate in LWI activities and process reviews, identifying opportunities for continuous improvement and automation.
• Proactively prioritise and manage workload, driving tasks through to completion.
• Maintain up-to-date knowledge of current technologies, products, processes, and operational practices.
• Document troubleshooting activities clearly and accurately, ensuring issues and resolutions are captured to a detailed standard.
• Collaborate effectively within cross-functional virtual teams, including participation in shift working where required.
## Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best
## What’s in it for you
Based on the information provided, there is no sufficient detail to add specific benefits beyond exposure to enterprise-scale customer networks, cross-functional collaboration, and contribution to service reliability and quality within a global organisation
## What skills you will learn
Based on the information provided, the role is expected to support further development in lifecycle management practices, vulnerability mitigation, multi-vendor CPE environments, structured troubleshooting, and process improvement within enterprise connectivity services
## VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, ****** orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
• * *
## Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
## Alert
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA
## Follow us on social media and #StayConnected
• LinkedIn – VOIS
• Facebook – VOIS Global
• Instagram – VOIS Global
• You can also chat with our employees to learn more about our projects: Connect with VOIS Employees
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
## About this Role
We are seeking a customer-focused LCM Customer CPE Engineer to support the delivery of lifecycle management mitigation actions across the UK customer CPE estate. This role sits within Enterprise Connectivity Services and focuses on ensuring vulnerabilities, end-of-life risks, and configuration standards are addressed across WAN and LAN environments. The individual will work in a highly collaborative, fast-changing environment that requires flexibility, strong planning, and effective coordination across technical and operational teams
## What you will do
• Deliver in-scope lifecycle management mitigation activities across customer NTE/CPE estates.
• Perform IOS patching, configuration management, vulnerability remediation, and end-of-life management activities on WAN and LAN devices.
• Support the development, maintenance, and continuous improvement of Methods of Procedure (MOPs), providing feedback to technical authorities.
• Contribute to service reliability, service quality, and overall technical delivery performance in line with customer and business objectives.
• Participate in LWI activities and process reviews, identifying opportunities for continuous improvement and automation.
• Proactively prioritise and manage workload, driving tasks through to completion.
• Maintain up-to-date knowledge of current technologies, products, processes, and operational practices.
• Document troubleshooting activities clearly and accurately, ensuring issues and resolutions are captured to a detailed standard.
• Collaborate effectively within cross-functional virtual teams, including participation in shift working where required.
## Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best
## What’s in it for you
Based on the information provided, there is no sufficient detail to add specific benefits beyond exposure to enterprise-scale customer networks, cross-functional collaboration, and contribution to service reliability and quality within a global organisation
## What skills you will learn
Based on the information provided, the role is expected to support further development in lifecycle management practices, vulnerability mitigation, multi-vendor CPE environments, structured troubleshooting, and process improvement within enterprise connectivity services
## VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, ****** orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
• * *
## Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
## Alert
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA
## Follow us on social media and #StayConnected
• LinkedIn – VOIS
• Facebook – VOIS Global
• Instagram – VOIS Global
• You can also chat with our employees to learn more about our projects: Connect with VOIS Employees
