Verified Job
Engineering - Architecture
L2 Support Engineer
Engineering - Architecture
#35179
Remote / WFH
Persistent Systems
Job Description
Experience in global systems support, with emphasis on the Market / Credit Risk domain. Experience with key financial industry data domains (e.g. reference data, market data etc.)
Role: L2 Support Engineer
Location: Pune/Bangalore/Hyderabad
Experience: 5 to 8 Years
Job Type: Full Time Employment
What You‘ll Do:
Ensure the timely production of local and global risk measures and reports daily
Monitor overnight risk batch processes and publish daily status reports
Respond to support incidents such as data load calculation or report generation failures
Manage incident tickets and track resolution through ITSM tools (JIRA ServiceNow)
Respond to end-user service requests
Release Management on UAT and Production Environments
Ensure succinct and timely communication of issues to stakeholders (e.g. Global Risk business support teams management)
Contribute to operational documentation (e.g. knowledge-library articles runbooks etc.)
Participate in rota with other support staff to provide support cover for Global Risk Platform including on-call and weekend support
Manage infrastructure changes needed to enable access to Global Risk Platform for global users
Be able to assist users with creating queries and dashboards for both Matsuri (ActivePivot) and Global Reporting Layer (Snowflake)
Expertise You‘ll Bring:
Hands-on experience with
SQL for data investigation and analysis
Unix/Linux for log monitoring and batch job handling
Scripting languages (Python, Shell, Powershell) for automation
Knowledge of cloud environments (AWS, Azure, GCP) and CI/CD tools
Proficiency in software configuration management tools (e.g. version control, artefact repositories)
Proficiency in use of collaboration tools such as Confluence and JIRA
Experience with continuous integration
Understanding of financial products (Rates, FX, Equities, Credit, Commodities, etc) and familiarity with risk metrics (VaR, FRTB, sensitivities, stress tests)
Proficiency in Japanese language (not mandate)
Strong communication, coordination, and incident management capabilities
Excellent analytical and problem-solving skills
Ability to handle multiple work streams and assignments simultaneously.
Benefits:
Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Role: L2 Support Engineer
Location: Pune/Bangalore/Hyderabad
Experience: 5 to 8 Years
Job Type: Full Time Employment
What You‘ll Do:
Ensure the timely production of local and global risk measures and reports daily
Monitor overnight risk batch processes and publish daily status reports
Respond to support incidents such as data load calculation or report generation failures
Manage incident tickets and track resolution through ITSM tools (JIRA ServiceNow)
Respond to end-user service requests
Release Management on UAT and Production Environments
Ensure succinct and timely communication of issues to stakeholders (e.g. Global Risk business support teams management)
Contribute to operational documentation (e.g. knowledge-library articles runbooks etc.)
Participate in rota with other support staff to provide support cover for Global Risk Platform including on-call and weekend support
Manage infrastructure changes needed to enable access to Global Risk Platform for global users
Be able to assist users with creating queries and dashboards for both Matsuri (ActivePivot) and Global Reporting Layer (Snowflake)
Expertise You‘ll Bring:
Hands-on experience with
SQL for data investigation and analysis
Unix/Linux for log monitoring and batch job handling
Scripting languages (Python, Shell, Powershell) for automation
Knowledge of cloud environments (AWS, Azure, GCP) and CI/CD tools
Proficiency in software configuration management tools (e.g. version control, artefact repositories)
Proficiency in use of collaboration tools such as Confluence and JIRA
Experience with continuous integration
Understanding of financial products (Rates, FX, Equities, Credit, Commodities, etc) and familiarity with risk metrics (VaR, FRTB, sensitivities, stress tests)
Proficiency in Japanese language (not mandate)
Strong communication, coordination, and incident management capabilities
Excellent analytical and problem-solving skills
Ability to handle multiple work streams and assignments simultaneously.
Benefits:
Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
