L2 CVP EngineerJuinagar Navi

Job Title: CVP Support Lead

Work Location: Mumbai

Experience: 4+ Years

Key Skills: Cisco CVP Application development , Java and Sql DB

Job Description:

Should be having strong experience on Cisco CVP Studio, Java, Java scripts, IVR Application development using Cisco CVP Call Studio

Should be having strong experience on Cisco CUIC Reporting, Sql Database and DotNet Applications

Should be ready to work in 24/7 business support environment

Should be having 4-7 years of experience on Cisco Voice platform.

Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

Should be having work experience on Calabrio QM and Speech Analytics

Should have strong verbal & written communication skills

Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

Performs Root Cause Analysis & Track and update key performance metrics

Act as a point of contact for all service delivery issues/ pending work/ escalations

Provide team support and process improvements through individual contributions

Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.

Perform change management in accordance with change management procedures

Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs

Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.

"Key Skills: Cisco CVP Application development , Java and Sql DB