Verified Job
IT / Software / Data Analyst
L2 CVP EngineerJuinagar Navi
IT / Software / Data Analyst
#242763
Remote / WFH
Job Description
Job Title: CVP Support Lead
Work Location: Mumbai
Experience: 4+ Years
Key Skills: Cisco CVP Application development , Java and Sql DB
Job Description:
Should be having strong experience on Cisco CVP Studio, Java, Java scripts, IVR Application development using Cisco CVP Call Studio
Should be having strong experience on Cisco CUIC Reporting, Sql Database and DotNet Applications
Should be ready to work in 24/7 business support environment
Should be having 4-7 years of experience on Cisco Voice platform.
Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
Should be having work experience on Calabrio QM and Speech Analytics
Should have strong verbal & written communication skills
Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
Performs Root Cause Analysis & Track and update key performance metrics
Act as a point of contact for all service delivery issues/ pending work/ escalations
Provide team support and process improvements through individual contributions
Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
Perform change management in accordance with change management procedures
Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs
Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
"Key Skills: Cisco CVP Application development , Java and Sql DB
Work Location: Mumbai
Experience: 4+ Years
Key Skills: Cisco CVP Application development , Java and Sql DB
Job Description:
Should be having strong experience on Cisco CVP Studio, Java, Java scripts, IVR Application development using Cisco CVP Call Studio
Should be having strong experience on Cisco CUIC Reporting, Sql Database and DotNet Applications
Should be ready to work in 24/7 business support environment
Should be having 4-7 years of experience on Cisco Voice platform.
Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
Should be having work experience on Calabrio QM and Speech Analytics
Should have strong verbal & written communication skills
Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
Performs Root Cause Analysis & Track and update key performance metrics
Act as a point of contact for all service delivery issues/ pending work/ escalations
Provide team support and process improvements through individual contributions
Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
Perform change management in accordance with change management procedures
Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs
Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
"Key Skills: Cisco CVP Application development , Java and Sql DB
