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Knowledge Specialist
Jobs
#713153
Full Time
Job Description
Permanent Opportunity
We are seeking a detail-oriented and resourceful individual to join the Knowledge team as a Knowledge Specialist! The successful candidate will be responsible for updating all centralised Customer Operations material ensuring all documentation management, content, version control, workflows and storage remain uniform and accurate in line with best practice. A strong understanding of the Sales and Customer life cycle and a passion for managing, retaining and sharing knowledge are key to being successful in this role.
Some of the key responsibilities include:
Maintaining and updating The Garage with any changes, new links and documents for all departments within Customer Operations
Consistently reviewing systems and processes and implementing changes where applicable as part of continuous improvement culture
Attending Business Readiness meetings impacting Customer Operations and identifying impacted resources that will require updates in line with the project objective
What are we looking for?
Experience in Customer Support, Customer Care or Claims
Passion for managing, retaining and sharing knowledge
Demonstrated experience working within a deadline driven environment
Solution focused with strong attention to detail
Ability to handle competing priorities and manage deadlines
Highly developed stakeholder engagement skills with ability to drive change
Excellent written and verbal communication skills
Sound MS application suite skills including Excel, Word and PowerPoint
Desirable
Proven experience developing and managing an effective Knowledge Management framework and process
Our Promise to Our People
Benefits
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more.
State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
Health & well-being initiatives and programs
Opportunity to take part in in-house leadership & emotional intelligence workshops
Quarterly award functions and a grand annual conference to recognise our people
Retail discounts e.g. movie tickets, Zoo passes, live shows + more
Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who We Are
Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
Apply Now
If this role interests you, we would love to hear from you!
We are seeking a detail-oriented and resourceful individual to join the Knowledge team as a Knowledge Specialist! The successful candidate will be responsible for updating all centralised Customer Operations material ensuring all documentation management, content, version control, workflows and storage remain uniform and accurate in line with best practice. A strong understanding of the Sales and Customer life cycle and a passion for managing, retaining and sharing knowledge are key to being successful in this role.
Some of the key responsibilities include:
Maintaining and updating The Garage with any changes, new links and documents for all departments within Customer Operations
Consistently reviewing systems and processes and implementing changes where applicable as part of continuous improvement culture
Attending Business Readiness meetings impacting Customer Operations and identifying impacted resources that will require updates in line with the project objective
What are we looking for?
Experience in Customer Support, Customer Care or Claims
Passion for managing, retaining and sharing knowledge
Demonstrated experience working within a deadline driven environment
Solution focused with strong attention to detail
Ability to handle competing priorities and manage deadlines
Highly developed stakeholder engagement skills with ability to drive change
Excellent written and verbal communication skills
Sound MS application suite skills including Excel, Word and PowerPoint
Desirable
Proven experience developing and managing an effective Knowledge Management framework and process
Our Promise to Our People
Benefits
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more.
State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
Health & well-being initiatives and programs
Opportunity to take part in in-house leadership & emotional intelligence workshops
Quarterly award functions and a grand annual conference to recognise our people
Retail discounts e.g. movie tickets, Zoo passes, live shows + more
Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who We Are
Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
Apply Now
If this role interests you, we would love to hear from you!
